- Provide First-Line Support: Serve as the initial point of contact for all technical inquiries and issues from employees and/or real estate agents via phone and/or email. Respond promptly to inquiries and provide accurate solutions or escalate problems as needed.
- Troubleshoot Technical Problems: Thoroughly research software issues related to company proprietary technology tools to ensure seamless workflow.
- User Training and Documentation: Offer guidance and training to agents and/or employees on the proper use of company proprietary technology tools and resources. Develop and maintain user-friendly documentation and knowledge base articles for common procedures and issues.
- Maintain Positive and Collaborative Environment: Foster a culture of positivity, cooperation, and teamwork within the workplace by cultivating an atmosphere where all team members feel valued, respected, and supported. Encourage open communication, active listening, and constructive feedback among colleagues to enhance collaboration and productivity.
- Special Projects: Collaborate with internal team, home office departments, and/or external users to complete miscellaneous projects as assigned.
- Proven experience in a customer support role
- Strong knowledge of basic computing operations
- Working knowledge of Microsoft 365 suite, including Admin Center
- Excellent customer service skills
- Ability to prioritize tasks and work under pressure in a fast-paced environment
- Familiarity with the below items preferred but not required:
- MLS systems (Matrix, Paragon, Flex)
- Canva
- Basic CRM databases
- iOS and Android basic operations
- Windows and Mac basic operations
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Training Administrator - Leawood, United States - ReeceNichols Real Estate
Description
ReeceNichols is looking for a Training Administrator, who has strong communication skills and thrives on working in a team environment.This position administers, organizes and conducts company training programs on company forms, processes, marketing services and technology applications for agents, managers, and employees
QUALIFICATIONS:
Knowledge & Skills:
