- Create, maintain and distribute various reports related to billing, payments, audits and commissions. Oversee review of various computer-generated reports, ensure necessary corrections are made.
- Oversee the collection of overdue amounts from agents and insureds. Refer to an outside collection services when deemed necessary.
- High school graduate or equivalent education. College degree or college coursework is strongly preferred.
- Minimum of 3-5 years management experience in insurance coverage administration, billing and agent processing is strongly preferred.
- Proven leadership skills and proactive management style to direct the department's resources in achieving goals and objectives.
- Exceptional communication skills and demonstrated employee motivational abilities.
- Demonstrated skills in critical thinking, problem identification and solving.
- Strong planning, prioritizing and organizational skills exhibited in a pro-active manner.
- Excellent interpersonal skills. Ability to listen and question employees to determine level of understanding and/or to define a problem. Ability to express self clearly and courteously, responding with patience, confidence and accurate information.
- Ability to work under the stress associated with varying workloads, deadlines and administrative duties.
- Ability to sit or stand at workstation for 7.50 hours per day.
- Ability to speak English fluently; read, comprehend, follow and give written and verbal instructions in English.
- Ability to compose proper business correspondence (i.e., letters memos, file documentation).
- Proficient in using a personal computer, i.e., spreadsheets, databases, reports.
- Ability to meet company attendance requirements and work extended hours as needed. To travel occasionally to outside vendors, seminars, etc.
-
Supervisor of Coverage Administration
1 week ago
Allied National, Inc Overland Park, United States:PURPOSE: · The Supervisor of Coverage Administration is responsible for the management, operation and performance of the Coverage Administration staff. Operational responsibilities include the design of departmental goals and procedures, workflow, productivity, quality review, t ...
-
Supervisor of Coverage Administration
1 week ago
Allied National, Inc Leawood, United States:PURPOSE: · The Supervisor of Coverage Administration is responsible for the management, operation and performance of the Coverage Administration staff. Operational responsibilities include the design of departmental goals and procedures, workflow, productivity, quality review, t ...
-
Supervisor of Coverage Administration
3 weeks ago
Allied National, LLC Leawood, United StatesPURPOSE: · The Supervisor of Coverage Administration is responsible for the management, operation and performance of the Coverage Administration staff. Operational responsibilities include the design of departmental goals and procedures, workflow, productivity, quality review, tr ...
-
Supervisor of Coverage Administration
3 weeks ago
Allied National, Inc Leawood, United States:PURPOSE: · The Supervisor of Coverage Administration is responsible for the management, operation and performance of the Coverage Administration staff. Operational responsibilities include the design of departmental goals and procedures, workflow, productivity, quality review, t ...
-
Supervisor of Coverage Administration
3 weeks ago
Allied National, Inc Overland Park, United States:PURPOSE: · The Supervisor of Coverage Administration is responsible for the management, operation and performance of the Coverage Administration staff. Operational responsibilities include the design of departmental goals and procedures, workflow, productivity, quality review, t ...
-
Supervisor of Coverage Administration
2 weeks ago
Allied National Inc Eudora, United States: PURPOSE: · The Supervisor of Coverage Administration is responsible for the management, operation and performance of the Coverage Administration staff. Operational responsibilities include the design of departmental goals and procedures, workflow, productivity, quality review, ...
-
Supervisor of Coverage Administration
6 days ago
Allied National Inc Lee's Summit, United States: PURPOSE: · The Supervisor of Coverage Administration is responsible for the management, operation and performance of the Coverage Administration staff. Operational responsibilities include the design of departmental goals and procedures, workflow, productivity, quality review, ...
-
Supervisor of Coverage Administration
3 weeks ago
Allied National Inc Eudora, United StatesPURPOSE: · The Supervisor of Coverage Administration is responsible for the management, operation and performance of the Coverage Administration staff. Operational responsibilities include the design of departmental goals and procedures, workflow, productivity, quality review, t ...
-
Registered Nurse Neuro PCU
1 week ago
Research Medical Center Overland, United StatesDescription · IntroductionDo you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At Research Medical Center our nurses set us apart from any other healthcare provider. We are seeking a(an) Registered Nurse Neuro PCU t ...
-
Certified Respiratory Therapist
2 weeks ago
Research Medical Center Overland Park, United StatesIntroduction · Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Certified Respiratory Therapist with Research Medical Center you can be a part of an organization that is devoted to giving back · Benefits · Research Medi ...
-
Registered Nurse RN Cardiac Care
1 week ago
Research Medical Center Overland, United States HOSDescription · Currently offering a $30, 000 sign on bonus for experienced RN's. Sign on for eligible candidates cannot be combined with other bonuses or HCA loan/scholarships · Introduction · Do you currently have an opportunity to make a real impact with your work? With over 2, ...
-
Respiratory Therapist
2 weeks ago
Research Medical Center Overland Park, United StatesIntroduction · Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Certified Respiratory Therapist opening with Research Medical Center today and find out what it truly means to be a part of the HCA Healthcare team. · Benef ...
-
Registered Nurse RN Inpatient Oncology
1 week ago
Research Medical Center Overland, United StatesDescription · IntroductionDo you want to join an organization that invests in you as a(an) Registered Nurse RN Inpatient Oncology? At Research Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over ...
-
OR Radiologic Technologist
1 week ago
Research Medical Center Overland, United States HOSDescription · Introduction · Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our OR Radiologic Technologist opening with Research Medical Center today and find out what it truly means to be a part of the HCA Healthcare tea ...
-
Contracts Analyst
2 weeks ago
WellSky Overland Park, United States Full timeWellSky is seeking a Contracts Analyst . This role is responsible for the coordination, production, and administration of the contracting process by preparing and tracking contracts, order forms, amendments, and other negotiated documents. · You will be responsible for the foll ...
-
Locum Physician
1 week ago
LocumJobsOnline Overland Park, United States Full timeLocumJobsOnline is working with to find a qualified Critical Care MD in Kansas · About The Position · A 24-bed facility is seeking a neurologist for locum tenens coverage. · The facility is located southwest of Kansas City, Kansas. · The schedule is 6:00am - 6:00pm. The clinicia ...
-
Team Lead Finance
2 weeks ago
Connect Staffing and Consulting Overland Park, United StatesTeam Lead - FinanceWe are the largest provider of Medicaid and self-paid dental, eye care, and auditory services, serving over 3,500 skilled nursing facilities across the nation. Our innovative collaboration with Medicaid and self-pay approaches aims to provide essential healthca ...
-
Team Lead
2 weeks ago
Connect Staffing and Consulting Overland Park, United StatesTeam Lead - Finance · We are the largest provider of Medicaid and self-paid dental, eye care, and auditory services, serving over 3,500 skilled nursing facilities across the nation. Our innovative collaboration with Medicaid and self-pay approaches aims to provide essential heal ...
-
Event Planner
2 weeks ago
LHH Overland Park, United StatesEvent Planner · LHH Recruitment is hiring a temporary Event Planner for a 3-4 month project for a Client in Overland Park, KS. In this role you will be responsible for conceptualizing, organizing, and executing various events, ensuring all arrangements align with the organization ...
-
Housekeeper
1 week ago
Milestone Management Park City, United States Full timeWe are looking to hire our next experienced Housekeeper to clean for discerning private home owners. You will be cleaning large, luxury homes that are only ever used by the homeowners and their guests (no rentals). · To be successful in this role, you should be detail-oriented a ...
Supervisor of Coverage Administration - Overland Park, United States - Allied National, LLC
Description
PURPOSE:
The Supervisor of Coverage Administration is responsible for the management, operation and performance of the Coverage Administration staff. Operational responsibilities include the design of departmental goals and procedures, workflow, productivity, quality review, training, development and personnel matters. The Supervisor must have a thorough understanding of the processes, procedures and computer systems involving policy administration, agent appointments, commissions, banking, collection, processing and subsequent accounting of all premiums received. Will also be responsible for driving the identification and implementation of system and process improvements. This position requires strong leadership ability, excellent managerial skills and the ability to provide clear focus and direction to members of the department.
ESSENTIAL FUNCTIONS:
40% 1. Assure excellent service to our clients in both a pro-active and responsive manner through a staff utilizing strong communication skills.
a. Develop and implement training and cross training program for all individuals and functions performed within the department.
b. Establish and maintain a current CAS procedures manual.
c. Develop and maintain employee developmental plans, fostering an environment which promotes growth and development.
d. Establish and maintain employee performance goals and minimum performance standards for both production and quality.
40% 2. Maintain high level of performance of the unit, and individuals within, through internal workflow analysis, process improvements, group problem
solving, open communication, and clear expectations.
a. Establish individual standards/expectations and unit work plans to assure continuous high-level performance.
b. Review problems, questions or files as referred, provide answers or solutions as appropriate, review with the Director of Underwriting and Coverage Administration as necessary.
20% 3. Perform administrative/personnel functions of policy application (counseling, attendance, evaluations, quality review and scheduling).
a. Establish and maintain personal time schedules to assure unit performance expectations are maintained.
b. Conduct evaluations in a timely and effective manner to clearly measure individual performance, establish common expectations and identify training/developmental needs. Hold monthly one on one meetings with each staff member.
c. Coordinate staffing needs with Director of Underwriting and Coverage Administration and interview candidates referred by HR.
d. Create and maintain Position Descriptions for staff members.
MARGINAL FUNCTIONS:
(Management retains the discretion to add to or change the functions of this position at any time).
FACTORS IMPORTANT TO SUCCESSFUL PERFORMANCE OF POSITION:
Problem solving Analytical Ability
Interpersonal skills Communication Skills
Dexterity Supervision/Leadership Skills
Must be a strong leader who exhibits excellent independent decision-making skills and uses analytical abilities to avoid crisis management. Excellent communication and interpersonal skills are necessary in managing staff and in the extensive amount of telephone contact and written correspondence. Analytical and creative abilities are also needed in solving problems and projecting the future needs of the department.
PHYSICAL DEMANDS OF POSITION:
Standing/Sitting 95% of time Work at desk, PC, monitoring/training staff
Walking 5% of time Walk to meetings, other depts.
Lifting/Carrying (5 lbs) 5% of time Reports, manuals, files
Reaching/Handling 60% of time Materials at desk, files, reports, answering phones
Speaking/Hearing 80% of time Conversations with staff, customers, conducting meetings, training sessions
Seeing 100% of time PC, phone monitoring, files, reports
Color Vision 1% of time Colored forms, mail tags
Note: Applicants who need accommodation for an interview or job testing, please request this in advance to the Human Resources Department.
PI71feecfabe
