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    GUCCI Client Advisor - Los Angeles, United States - Kering SA

    Kering SA
    Kering SA Los Angeles, United States

    1 week ago

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    Description
    GUCCI Client Advisor - The Grove page is loaded

    GUCCI Client Advisor - The Grove

    Apply

    locations


    LOS ANGELES
    time type

    Full time

    posted on

    Posted 20 Days Ago

    job requisition id

    R124575

    Summary
    If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci.

    A community of people united by the same passion:
    breaking new ground in the fashion world and beyond.

    Job Description
    Role Mission

    The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a "Gucci Ambassador", promoting the philosophy and values of the brand.

    Passion for the brand is conveyed through creating a branded, luxury client experience.
    Key Accountabilities
    Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
    Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
    Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;
    Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;
    Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
    Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
    Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;
    Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;
    Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
    Maintain a neat and organized understock and stock room;
    Adhere to Gucci image standards and guidelines;
    Follow all company policies and procedures.
    Key Requirements
    Bachelor's Degree preferred;
    3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
    Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;
    Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;
    Strong organization and follow-up skills are essential;
    Accuracy and attention to detail;
    Candidate should be team-focused with a desire to collaborate effectively;
    Ability to work in a fast moving and dynamic environment;
    High flexibility and ability to adapt to different customers;
    Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.
    Key Pillars for Ways of Working
    Execute the mission of the role with a

    Radically Client-Centric

    mindset;
    Approach activities and relationships with a methodology that promotes

    Flat, Connected and Fast

    ways of collaborative working;
    Be

    Relentlessly Creative

    and approach challenges with an innovative mindset;
    Demonstrate that

    Everyone is an Owner

    through thoughts, actions, and behaviors.
    Key Behaviors to Amplify What We Do
    Explore
    Considerate Thinker
    Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
    Solutions Developer
    Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
    Deliver
    Accountable Achiever
    Actively gets things done, raising the bar for performance, and taking accountability for own actions
    Agile Advocate
    Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
    Connect
    Connection Builder
    Builds trust-based relationships across boundaries and encourages collaboration
    Adapts own style to communicate impactfully
    People Enabler
    Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness
    Build
    Continuous Learner
    Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
    Talent Builder
    Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
    Work Authorization
    Qualified candidates must have the proper work authorization to work in the United States
    Accessibility

    Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.

    If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at

    .

    When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue.

    Please only send inquiries concerning requests for reasonable accommodations.
    Salary Range – California
    For individuals assigned and/or hired to work in

    California,

    GUCCI includes a reasonable estimate of the salary or hourly rate range for this role.

    This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.

    In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

    A reasonable estimate of the current base salary range is $16.78 US to $18.00 USD.

    Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.


    Benefits include:
    Medical
    Dental
    Vision
    Paid Time Off (PTO)
    401K
    EOE M/D/F/V
    Job Type
    Regular

    Start Date

    Schedule
    Full time

    Organization
    Gucci America Inc.

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    A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté.

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    We capture these beliefs in our signature:
    "Empowering Imagination". In 2022, Kering had over 47,000 employees and revenue of €20.4 billion.
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