- Provide quality service to all residents per standards of The Highlands at Wyomissing (Highlands).
- Perform job with a high level of energy and is self-motivated.
- Give great first impression with a proper and clean uniform, highly visible name tag, hair pulled back and proper hygiene.
- Greet residents by using their name and introducing yourself.
- Display sensitivity to the needs of the residents.
- Treats the residents with dignity.
- Follow RAMP (Responsible Alcohol Management Program) steps when serving residents and guests.
- Maintain an adequate inventory level of mixed drink ingredients and drink menu items.
- Work as a team with all Highlands' personnel to maintain an effective atmosphere and an efficient food and beverage service.
- Keeps fellow staff members advised of changes in work orders or rules.
- Work with others to keep all areas cleaned and stocked to Highlands' standards at all times.
- Mix, garnish and serve alcoholic and nonalcoholic drinks for patrons of bar and dining room following standard recipes.
- Write and takes residents orders properly.
- Enter meal/drink orders into computer immediately, and charge to each resident account.
- Arrange bottles and glasses to maintain an attractive display in agreement with Highlands' standards.
- Wash and sterilize stemware.
- Be attentive Offer assistance before the guest has to ask for it. Be alert of guest signals (raising a hand, making eye contact, etc.), and acknowledge the guest to let them know the bartender will be right with them.
- Count drinks resident/guests are served.
- Monitor and ensure that no resident/guest receives more than the allowed number of specific drinks.
- Learn residents/guests' names, occupations and favorite drinks.
- Participates in and completes all required in-services and monthly training.
- High school diploma or GED
- 1-3 years' bartender experience in a food service setting such as hotel, restaurant, country club or retirement community (Preferred)
- Basic knowledge of beer, wine and spirits, and familiarity with standard drink recipes
- Excellent communication and interpersonal skills
- Ability to function in a fast-paced environment
- Comfortable and agile working with technology; Proficient in MS Office and other applications.
- Must be 18 years of age or older.
- Must maintain an applicable state health and/or alcohol compliance card.
- RAMP Certification (Preferred)
- SERV Safe Certification (Preferred)
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Description
Essential Functions:Education and Experience Requirements:
