Customer Support Representative - Lehi, United States - LendingClub

Description

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club

About the Role

At LendingClub, we take pride in helping our members improve their financial health through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are inspired by our vision and embody our values.

By joining the Member Engagement team, you will have the opportunity to empower those who strive to achieve financial success. You will be a one-stop shop for our members. You will guide and assist members through their journey to better financial health with LendingClub. In this role, you will experience a dynamic call center experience where we provide best-in-class, nonstop member interactions via phones, email, and chat, through three simple principles: "Build a Relationship, Make It Easy, and Think Ahead."

What You'll Do

• Take inbound phone calls for members who need support in completing applications, adjusting payment amounts and dates, completing To-Do lists to get their loans approved - typically leading to calls per day
• Listen and seek to understand the member's goals/loan needs and tailor specific solutions, while providing an empathetic and professional customer experience
• Simplify complex processes and financial concepts and make it easy for our potential members to grasp
• Have a strong understanding of financial products/services with the ability to clearly convey product value via phone calls
• Help members understand their available options and plan what best benefits them
• Describe and present a full variety of relevant LendingClub products, messages and offers, including driving our members to the digital experience proactively or encouraging them to investigate the full suite of product offerings that could benefit them

Pay for the position:

$17.50/hr base

Schedules (subject to change):

Monday - Friday 9:30AM-6PM; Some availability for Saturday shifts

Wrok from Home (after training), Hybrid and In Office options available

About You

• 6+ months of call center experience

-AND/OR-

• 1+ year with in person customer service experience
• You are someone who derives joy from interacting with others
• You love a challenge, and you are motivated by numbers, goals, and metrics along with providing excellent service
• You are adaptable and think critically when facing problems
• You are comfortable with technology and capable of handling back-to-back phone calls
• You can maintain a regular schedule with punctual attendance
• You build relationships and focus on customer experiences
• High school diploma or GED equivalent is required.

Virtual (Work from Home) Considerations:

LendingClub currently offers virtual, hybrid in-office, and fully in-office options so that you can request to work where you perform your best. We are asking for flexibility going forward as circumstances change and we evaluate transitioning teams back to work in the office. The following are requirements to perform this role virtually (work from home):

• Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work.
• Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed)
• Be able to connect directly into your modem/router (not via wifi); ethernet cord provided
• Be comfortable trouble shooting technical issues without in-person IT support
• MUST live and work within 75 miles of the LendingClub office hiring this role.
• While working, it is expected that you are not the primary caregiver to any pets, children or elderly.

Working Conditions

Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur.

What Makes LC different:

A great place to build your career

We want you to learn and grow with us. Onboarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level. Last year, 57% of our new Operations managers were promotions from within the company.

We celebrate individuality

Individual perspectives and experiences make us and our business better-there is no "typical" LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female, LGBTQ+, Black, Asian, Latinx, Jewish, parent, and veteran team members offer more ways to feel connected and supported within our LendingClub community.

You are worth it

We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes:

• Generous paid time off
• 401(k) match up to 4% ($5,000 per year max)
• Wellness program with cash incentives and more

Perks with purpose

We also offer a wide range of onsite perks to help you get the most out of your day.

• Onsite gym, locker room, showers and a bike room
• Public Cafe in the building
• Light-filled, colorful workspaces that encourage collaboration and innovation
• Covered parking
• Basketball courts and open field for sports activities
• Healthy snacks and drinks

Position ineligible for visa sponsorship.

Check us out on social media

LendingClub LinkedIn

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at