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Housekeeping Team Leader
2 weeks ago
Beachwalk Vacation Rentals Michigan City, United StatesModeled after the "Truman Show" movie location - Work with us at Beachwalk Resort & Vacation Rentals · Join our team and be a part of the summer long beach party Beachwalk Resort & Vacation Rentals in Michigan City, Indiana and New Buffalo, Michigan is seeking reliable and enthus ...
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Team Leader
3 weeks ago
Whitewatercw Lansing, United StatesTeam Leader · Michigan Region Description · **WhiteWater Express Car Wash** is a leadership-based company that just happens to wash cars. Be part of a great company that is changing people's lives through our cores values of **RESPECT** AND **COMMUNICATION**. · We're growing a ...
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Team Leader
2 weeks ago
The Turowski Group LLC Lansing, United StatesJob Description · Job Description · We are seeking a Team Leader to join our team You will be responsible for overseeing and coordinating the activities of the retail sales team. · Responsibilities: · Supervise team of retail sales workers · Train and evaluate employees · Resol ...
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Team Leader
1 week ago
Weber Specialties Company Lansing, United StatesSUMMARY · Weber Specialties looking for a qualified Team Leader, for our Assembly department to manage our assembly team and provide effective guidance. This position will be responsible for supervising, managing and motivating team members daily. · As a Team Leader, you will be ...
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Team Leader
3 weeks ago
DROST LANDSCAPE, INC. Lansing, United StatesTo fill this role, we are looking for hardworking individuals with demonstrated leadership skills to lead and oversee a crew of 2 - 4 team members in transforming Northern Michigan properties into beautiful spaces. Daily tasks will include: installing various plants, light prunin ...
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Team Leader
1 week ago
City of Detroit Lansing, United StatesThis is not a Civil Service Position. · DWSD employees are subject to provisions of Court Orders entered in United States District Court, Eastern District of Michigan, Southern Division, Case No with regard to certain terms and conditions of employment. · DWSD does not honor re ...
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Team Leader
2 weeks ago
Panchero's Mexican Grill Lansing, United StatesPanchero's - NOW HIRING TEAM LEADS · Panchero's Mexican Grill is looking for friendly and enthusiastic people to join the team You will have the opportunity to be part of a positive and fun culture while enhancing your job skills for further opportunities within our company · **F ...
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Project manager/ team leader
3 weeks ago
Radiant Innovations Dimondale, United StatesPROJECT MANAGER / TEAM LEADER (M/F/D) FOR THE SOUTH HESSE REGION AT THE DIMONDALE LOCATION · Join the educational institution of the Hessian business associations. With around 1000 permanent employees, we provide services for public clients, companies, employees, as well as train ...
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Service Team Leader
3 weeks ago
meijer Lansing, United StatesPlans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring Team Leader, Team Lead, Leader ...
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Kitchen Team Leader
20 hours ago
Chick-fil-A Lansing, United StatesChick-fil-A Twelve Oaks is hiring a growing professional who wants to acquire leadership skills, start building their career, and have the opportunity to grow within the company. Chick-fil-A was voted as America's favorite quick-service restaurant, and we pride ourselves on havin ...
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Team Leader I
3 weeks ago
Blue Cross Blue Shield of Michigan Lansing, United StatesJob Description · The Service Operations Team Leader I will be responsible for the supervision of team members in the Contact Center Operation. Supervision may occur onsite or remotely, therefore it is important for the Team Leader I to have the ability to perform the essential ...
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Team Leader, Engineering
1 week ago
Rocket Companies, Inc Lansing, United States**Team Leader, Engineering (Remote Option)** · Detroit, MI US · A job at Rocket Mortgage, backed by Rocket Companies, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big ...
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IT Audit Team Leader
9 hours ago
COMERICA MANAGEMENT CO INC Lansing, United StatesAudit Team Lead The Audit Team Leader position is responsible for planning, directing and executing multiple and more complex audit engagements; and supervising and reviewing audit work performed by staff auditors for IT and Cybersecurity audits. A certification is required; CPA, ...
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Bundle Team Leader
3 weeks ago
Peckham Lansing, United States**All are encouraged to apply Join Peckham - WORK. GROW. ADVANCE.** · ***As a federal contractor, Peckham requires all employees to be fully vaccinated from the COVID-19 virus. Proof of vaccination is required on/before the start of employment. Upon request, Medical or Religious ...
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Team Leader, Engineering
3 weeks ago
Rocket Companies, Inc Lansing, United States**Team Leader, Engineering** · Lansing, MI US · **Minimum Qualifications** · 8 years experience as a hands-on software developer in any language · 4 years experience as a hands-on tech lead · 2 years experience being responsible for architectural decisions · Fluent in React ...
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Team Leader, Warehousing
3 weeks ago
Yazaki Lansing, United StatesYazaki is a global leader in the research, development and delivery of vehicle power and data solutions. · Yazaki works with virtually every major auto manufacturer in the world, and we've strived to maintain strategic and stable growth throughout our 83-year history. Today, we' ...
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Beauty Team Leader
1 week ago
Kohl's Lansing, United StatesPay Range: $ $22.00 · Leads team to drive sales and department initiatives through an authentic passion for beauty. Engages team and Clients through identifying their needs with a consultative approach, top beauty brands and best in class merchandise sets all while leading the t ...
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Beauty Team Leader
2 weeks ago
Kohl's Lansing, United StatesPay Range: $ $22.00Leads team to drive sales and department initiatives through an authentic passion for beauty. Engages team and Clients through identifying their needs with a consultative approach, top beauty brands and best in class merchandise sets all while leading the team ...
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Meat Associate Team Leader
2 weeks ago
Whole Foods Market East Lansing, United States Otherassists the team leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. leads and develops team members. all whole foods market retail jobs require ensuring a posit ...
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Team Leader 1st shift
1 week ago
Stratosphere Quality Lansing, United StatesSummary of Responsibilities: · Join the Stratosphere Quality Team · Stratosphere Quality cultivates a positive organizational work environment, where employees are compelled to perform their best. · Our team enjoys rewarding and meaningful work in a wide range of manufacturing ...
Team Leader I - Lansing, United States - Blue Cross Blue Shield of Michigan
Description
Job DescriptionThe Service Operations Team Leader I will be responsible for the supervision of team members in the Contact Center Operation.
Supervision may occur onsite or remotely, therefore it is important for the Team Leader I to have the ability to perform the essential duties and responsibilities both onsite and remotely.
Provide real time coaching, motivation, mentoring, development, recognition, and appraisal for assigned team member group.This activity includes, but is not limited to:
Planning, prioritizing, and assigning work, team member face to face and virtual meetings to communicate performance objectives to staff and assist them in resolving problems through daily meetings, observing team member behavior by walking around, and listening to calls.
Provide first level leader support in chain of command with team members. Administer and adhere to corporate and departmental policies, practices and procedures, including union contract administration.Monitor adherence to daily schedules and inventory levels. Monitor processes and ensure that operational standards, quality, and customer specific performance guarantees are met.
Identify opportunities and implement solutions for workflow, system, quality, and process improvements.
Develop and maintain strong and positive working relationships with Service Line Areas and respective Union Leadership.
Interface with internal and external stakeholders, provide solutions to meet operation standards, solve simple business problems, and maintain effective business partnerships to ensure delivery of optimal customer experience.
Participate in hiring and selection of team members. Maintain professional and technical knowledge by attending workshops and training."Qualifications" High School Graduate or GED equivalent required. Bachelor's Degree in related field preferred.Minimum of 60 related college credits is required. Three (3) years customer service experience; contact center experience preferred. Two (2) years of demonstrated leadership ability is required.
Certification in management, presentation skills, leadership, process improvement, and/or computer proficiency. Proficient with PC applications and systems (e.g. Email, Chat, IM, Word, Excel, Power Point, Teams, etc.).Strong decision making, organizational, time management, change management, conflict resolution skills and analytical skills required.
Ability to develop strong relationships and inspire trust with team members while holding them accountable.
Excellent motivational, verbal, written and interpersonal communication skills required.
Knowledge of customer service desktop operating systems (e.g. NCompass, Facets, MOS, IKA, etc.) preferred.
Effective presentation skills; ability to speak effectively before diverse groups of stakeholders (internal and external).Mathematical abilities to perform simple calculations including application of percentages.
Departmental Preferences:
SASC and/or BCBSM Small and Mid-Size group customer service experience is preferred.
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.