General Manager - Shelton, United States - Resa Power

Description

Position Summary

The General Manager is responsible for the operational integrity of his/her assigned location and exceeding their assigned budget by generating profitable revenue growth through the development of new business, customer retention and product offering expansion to existing customer base.

This position is responsible for overall performance which includes sales, operations & P/L results.

Pre-sale duties include ensuring that face-to-face, quality, customer sales calls activity is ongoing to build relationships with key stakeholders, and that activity is generating revenue opportunities across all product lines.

preparing action plans, customized presentations or proposals, and performing research and analysis to improve hit rate and coordination across the company to meet customer demand.

Post-sale duties include ensuring field service personnel and equipment are scheduled effectively, operational and performing as planned and executing to assigned budget and that change orders are received as applicable.

The GM also responds to internal and external customer concerns or problems, determines corrective actions, and ensures appropriate response and/or that personnel meet commitments as assigned.

The GM is responsible for leading their team with the core cultural competencies of RESA and operating with a One RESA mindset.

This position is also responsible for financial and operational reporting.

Job Responsibilities

• Responsible for direct over-sight of the day-to-day operations of assigned location (s). Provide solutions to local business topics (business growth, Customer concerns, employee question/concerns, facility issues, etc.)
• Responsible for hiring and training for direct reports. Conduct interviews, complete job reviews, and act as a mentor for direct reports. Set and review professional development goals for direct reports. Ensure staff is motivated and productive.
• In partnership with assigned Sr. Management, responsible for setting business strategy and goals for growth.
• Able to estimate and quote projects and jobs for customers that meet customer and company expectations.
• Cultivate and maintain relationships with internal customers, external customers, and vendors.
• Responsible for ensuring month end activities are complete; ensuring reports are submitted as per company schedule.
• Responsible for location budget and optimizing expenses; responsible for managing location P&L to company expectations.
• Provide leadership to ensure that projects are within scope, schedule, budget, quality, etc.
• Responsible for reviewing jobs to ensure the job meets or exceeds profitability goals.
• Work with assigned Sr. Management to ensure continuous improvement and strategic business initiatives are developed and implemented.
• Participates in Management meetings regarding the business and facilitates meeting with employees to give direction, distribute company information, etc.
• Prepare variety of reports-management reports, weekly scheduling reports.
• Other duties as assigned.

Required Experience and Qualifications

• Bachelor's degree in related field or equivalent experience and ten years of experience in an operations role in the Electrical Services Industry
• Proven leadership experience using a servant leadership mindset
• Proven track record of exceeding budgets and hitting forecasts
• Proven team management skills that deliver customer satisfaction and strong company culture Demonstrated ability to manage a remote team desirable
• HSEQ, DOT, OSHA compliance and conformance that delivered an excellent safety record
• Demonstrated Project Management skills
• Eagerness for financial and operational success and integrity
• Strong sales skills. Ability to navigate through complex sales and able to sell value over price
• Competent with Microsoft Office Suite (Word, Power Point, Excel, Outlook)
• Ability to coordinate multiple group efforts within the company to achieve objectives
• Excellent communication skills, organizational skills (coordinate multiple group efforts with the company to achieve results) and problem-solving skills.
• Ability to identify, recommend and implement process improvement.

Who we are

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do RESA Power has locations throughout the United States & Canada.

We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade

Our Mission

Ensure reliable and safe mission-critical power across our customers' electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies


We do it right:

• We pride ourselves on our integrity and expertise. We don't cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.
• You produce a quality product.

We are customer driven

• Our number one concern is our customer and our long-term relationships with them prove our dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth

• We are dedicated to growing the company and our employees.
• You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

We solve problems

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.

We get it done

• We are efficient, reliable and no nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

We build strong relationships

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
• You collaborate to create the best solutions for each other and our customers.
• You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

Additional Information:

Travel:
Up to 30%


Compensation:
$175,000-$200,000


Benefits:

Full benefits including medical, dental, vision, company-paid life insurance, Employee Ownership Plan, matching 401k, paid time off, Paid Holidays (10 a year), and Milestone bonus.

Application Details:
Position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from company website.

Physical Demands:
Lifting a minimum of 50lbs, occasionally. Position requires standing and using computer and/or phone for extended periods of time.

RESA Power is an equal opportunity employer.

Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.