- Supervise a team of customer service representatives, including providing guidance, coaching, and performance feedback.
- Assist the Customer Support team with customer calls as needed.
- Set clear goals and objectives for the customer service team and monitor progress towards achieving them.
- Develop and implement training programs to enhance the skills and knowledge of team members.
- Handle escalated customer inquiries and complaints in a professional and timely manner.
- Monitor customer service metrics, such as response time, resolution rate, and customer satisfaction, and implement strategies to improve performance.
- Collaborate with other departments, such as sales and operations, to ensure a seamless customer experience.
- Stay up-to-date on industry trends and best practices in customer service and incorporate them into the team's processes.
- Prepare regular reports and presentations on customer service performance for management.
- High school diploma or equivalent; certifications in insurance or related fields preferred.
- Bachelor's degree in business administration, communication, or a related field preferred.
- 5 years of experience in customer service, with at least 2 years in a supervisory role.
- Excellent leadership and interpersonal skills.
- Strong problem-solving abilities and the ability to think strategically.
- Proficiency in customer service software and CRM systems.
- Excellent verbal and written communication skills.
- Ability to work under pressure and handle multiple priorities simultaneously.
- A commitment to providing exceptional customer service.
- BCS has a hybrid work policy. Local employees must be in office 3-4 days per week.
- Medical
- Dental
- Vision
- 401(k) with company match
- HSA
- FSA
- Short term/Long term disability
- Employer-paid life insurance
- Competitive PTO plan
- 12 paid holidays
- Parental leave
-
Patient Services Supervisor
4 days ago
Aramark Chicago, United StatesPatient Services Supervisors are responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders in hospital and long-term care settings. Acts as a liaison between the patient, the Food and Nutrition Services Depar ...
-
Supervisor - Patient Services
1 week ago
VitalSkin Dermatology Chicago, United States**Full-time, on-site PSR Supervisor position at Millennium Park derm practice with hourly comp range of $24-$26.** · As the **Supervisor of our Patient Services Team **at our downtown Millennium Park dermatology practice, you will lead the team providing superior patient experien ...
-
Office Services Supervisor
1 week ago
Greenberg Traurig Chicago, United StatesOnsite · Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for an Office Services Supervisor in our Chicago office. We offer competitive compensation and an excellent benefits package. · Position Summary: · Direct supervisory respon ...
-
Supervisor, Dining Services
1 week ago
Brookdale Lake Shore Drive Chicago, United StatesOverview: · **_ Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity_** · **Early Access to Paycheck with Earned Wage Access is available for Hourly Associates (outside of CA)** · **Brookdale Lake Shore Drive is hiring a Dining Services Supervisor** · - ...
-
Laboratory Services Supervisor
1 week ago
Cook County Health & Hospitals System Chicago, United States**LABORATORY SERVICES SUPERVISOR - JOHN H. STROGER JR HOSPITAL - CLINICAL CHEMISTRY** · **Job Number**: ** · **Job Posting**: May 7, 2024, 10:13:56 AM **Closing Date**: May 21, 2024, 11:59:00 PM · Full-time **Shift Start Time**: 8:00 A.M. **Shift End Time**: 4:00 P.M. · **Collect ...
-
Guest Service Supervisor
1 week ago
Sophy Hyde Park Chicago, United States**We are looking for a fun, and friendly person to help lead the team at the Front Desk. Offering flexible work schedules, stable employment, and growth for those interested in getting their foot in the door. This is an amazing opportunity to join the team that was just voted in ...
-
Computer Services Supervisor
6 days ago
Mount Prospect Public Library Mount Prospect, United StatesIs your first passion technology? Is your second passion customer service? The Mount Prospect Public Library is seeking a motivated team player to help manage our IT department, focusing on providing high quality customer service to our patrons and staff. · SCHEDULE · Full-time, ...
-
Service Supervisor
2 weeks ago
Ingersoll Rand Elmhurst, IL, United States Full timeService Supervisor · Elmhurst, IL · At Ingersoll Rand, we are driven by an entrepreneurial spirit and an ownership mindset. We aspire to be connected with our customers for life and embrace the responsibility that comes with that. We know our customers lean on us for essential, v ...
-
Cage & Player Services Supervisor
1 week ago
Wind Creek Chicago Hazel Crest, United States**Description** · **Job Overview**: · The Cage and Player Services Supervisor oversees and manages the day-to-day operations of the Player Services department (Cage Cashiering, Credit, and Players Club), while ensuring the Main Bankers, Player Services Representatives and Lead Pl ...
-
Hotel Guest Service Supervisor
1 day ago
Renaissance Chicago Glenview, United States**What we offer**: · - Competitive starting wages · - Health, Dental, Vision and other benefits available after 60 days · - DailyPay · - 401k · - Paid Training · - Paid PTO · - Referral program · - Discounts at all Kinseth Hotel Corporation hotels and restaurants · **SUMMARY** · ...
-
Supervisor, Rehabilitation Services
1 week ago
Northshore Elmhurst, United StatesPosition Highlights: Location: Elmhurst Center for Health, 429 N York Rd, Elmhurst IL · Full Time/Part Time: Full-Time · Hours: Monday - Friday · Required Travel: Will float to other locations · What you will need:Bachelor's Degree or higher in a Rehabilitation Discipline fro ...
-
Lutheran Child and Family Services of Illinois Joliet, United States**Child Welfare Specialized Services Supervisor** · **What We Do** · Lutheran Child and Family Services of Illinois improves the well-being of people across the state by protecting children, strengthening families and building futures for those who have experienced trauma. We do ...
-
Service Supervisor
1 week ago
Cintas Corporation Maywood, United StatesCintas is seeking a Service Supervisor - Ultra. Clean to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provide services to our customers; hiring, training, de Supervisor, Customer Service, ...
-
Service Supervisor
1 week ago
Hirewell Maywood, United StatesHirewell is partnered with a Fortune 500 client looking to hire a Service Supervisor in their Maywood, IL location · Role: Service Supervisor - Maywood, IL · 2-4+ years of team leadership experience in Retail, Hospitality, Food & Beverage, and/or adjacent fast-paced environment ...
-
Service Supervisor
1 week ago
Cintas Maywood, United StatesCintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, ...
-
Service Repair Department Supervisor
2 days ago
Luneau Technology USA Inc & Subsidiary Lombard, United StatesJob Description · Job DescriptionDescription:Visionix USA, a leader in vision care innovation, is seeking a Repair Supervisor that will oversee the Service Repair team in our Lombard, IL Location. This position will ensure products are repaired in a timely manner and defect free. ...
-
Supervisor - Service Operations Support
2 weeks ago
Ingersoll Rand Elmhurst, IL, United States Full timeService Supervisor · For 160 years we have been waking up every day to provide those solutions and help make life better for our customers, our employees and our communities. Come help make life better with us. · Ingersoll Rand in Elmhurst, IL is hiring for a Service Supervisor ...
-
Rn Home Health Visiting Nurse
1 week ago
HarmonyCares Oakbrook Terrace, United StatesOverview: · HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home ...
-
Day Porter/floater-1st Shift
1 week ago
ABM Oakbrook Terrace, United StatesThe Cleaner position provides the cleaning and upkeep of an assigned area. · **Essential Functions** · - Cleans and maintains buildings/facilities. Performs heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish. · - Notifie ...
-
Benefits Department Analyst
1 week ago
Illinois Municipal Retirement Fund (IMRF) Oak Brook, United States**INTRODUCTION** · The Illinois Municipal Retirement Fund (IMRF) provides death, disability, and pension retirement benefits to employees of local governments and school districts in Illinois (with the exception of the City of Chicago and Cook County). We are the second largest—a ...
Customer Service Supervisor - Oakbrook Terrace, United States - BCS Financial Corporation
1 week ago
Description
Position Overview
BCS is in the process of insourcing our own customer support functions for our EssentialCare products. These include our Group Accident, Critical Illness, Hospital Indemnity and Fixed Indemnity products administered on our VBA platform. This is an exciting time at BCS and an opportunity to be a part of the building and expansion of these internal operations.
The Customer Service Supervisor will be responsible for ensuring customer calls are answered and supported in a timely and professional manner. This role will eventually oversee a team of customer service reps. Initially, the role will assist with answering calls and working with the Service/Operations team to build out the BCS Customer Service playbook. The role will assist with training and supervising our Customer Support team along with providing ongoing coaching and support through call monitoring, survey feedback and representative metric results.
This position will report to the Director, Service Partner Management.
Essentials
Requirements
Education and Certifications
Experience
Workplace policy
Travel Required
<5%
Physical Requirements
N/A
Competencies
BCS Core Competencies Informing, Customer focus, Action oriented, Drive for results, Learning on the fly, Courage
Benefits
BCS offers a highly competitive benefits package that is designed to embrace our diverse workforce and offer benefits that fit our team members' unique needs
And much more