- Receives, evaluates, and prioritizes calls for emergency and non-emergency service. Works various shifts and various days, including weekends and holidays. Works on-call as needed.
- Dispatches necessary emergency units including law enforcement, fire, medical or other services.
- Provides pre-arrival emergency medical instructions to the public while emergency personnel are in route.
- Coordinates information between the public and emergency personnel via a Computer Aided Dispatch system (CAD) as well as radios, mobile data terminals, telephones, pager and other communication devices.
- Monitors multiple public safety radio talk groups and responds to specific requests or needs.
- Queries, processes and retrieves local court or public safety systems for criminal justice information. Examples include, but are not limited to, vehicle registrations, driving records and outstanding warrants.
- Performs data entry as needed.
- May be involved in training other staff.
- Ability to work 12 hour shifts, to work overtime including mandatory overtime, to be available to work on scheduled days off days and in the event of an emergency.
- Subjected to prolonged periods of sitting.
- Ability to walk, stand, bend, or lift/hold/carry objects found in an office environment.
- Ability to hear, communicate and respond to co-worker and customer inquiries both in person and over the telephone, radio and other communication devices.
- Ability to operate a PC/laptop and to enter & retrieve information from a computer.
- Ability to handle varying and often high levels of stress. Must be able to remain calm when others are panicked or afraid.
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
-
Dispatcher
2 weeks ago
Transdevna Lansing, United StatesDispatchers needed in Lansing, MI. · Transdev is actively seeking transportation dispatchers for their paratransit service. We are looking for qualified dispatchers who can provide excellent customer service to both our drivers and passengers. · What We Offer: · * $18.17 hourly r ...
-
Dispatcher
3 weeks ago
Carter Lumber Lansing, United StatesJob Description · Job DescriptionIf you are a people-driven person known for your type A characteristics, this is a great opportunity for you As a Dispatcher, you will coordinate all aspects of the store deliveries and be responsible for the team of delivery drivers and the fleet ...
-
Dispatch Assistant
3 weeks ago
Rapid Mold Removal Lansing, United StatesJob Description · Job DescriptionRapid Mold Removal, LLC, the nation's leading mold remediation company, is seeking highly motivated, detail oriented individuals in the Lansing area to fill the role of Dispatch Assistant. · Rapid Mold Removal is a quickly-growing mold removal bus ...
-
Dispatch Team Member
3 weeks ago
Williams Systems LLC Michigan City, United StatesWilliams Dedicated is looking for an eager and customer-service focused individual to add to our team in Michigan City, IN · **Who we are**: · Williams is a medium-size family owned and operated trucking company looking to add to our Dispatch Team. The Dispatch Team Member will b ...
-
Dispatcher and Operations Manager
1 week ago
Nebula Technologies Maple Rapids, United StatesA job that protects lives, values, and the environment? You can find it with us at Maple Rapids. As a leader in the fire protection industry, Minimax is known worldwide for innovative technologies and excellent research. As a Service Deployment Manager, you will plan and schedule ...
-
9-1-1 Dispatcher
4 weeks ago
Ingham County, MI Lansing, United StatesApplications are accepted until there are sufficient numbers of qualified applications or qualified candidate has been identified. The position could possibly close at any time.* · Under the supervision of the Director or his/her designee and in a 24 hour work environment, the 9- ...
-
Dispatcher Ready Mix Concrete
4 weeks ago
Shafer Bros Mason, United StatesShafer Redi-Mix Inc. - Concrete Division, part of the Shafer Companies, is a leading supplier of ready mix concrete, concrete block, rebar and building materials in the State of Michigan, providing the highest product quality and service in the construction industry. With headqua ...
-
Owner Operator
2 days ago
Leader Freight Systems Lansing, United States Full timeCompany based out of Chicago, ILSpecial offer only for FLATBED Owner Operators · Only 9% commission · Solo gross up to $10,000 (flatbed) · Estimated gross for drivers who stay 2+ weeks · JOB DESCRIPTION:Company fee - 9% · Auto liability and Cargo insurance $250 (weekly) · Trailer ...
-
Mobile Phlebotomist
2 weeks ago
TridentCare Lansing, United States Full timeWe are hiring for ()Full Time Position · Weekday from : AM to : PM · TASKS AND RESPONSIBILITIES: · • Drives vehicle to client facilities, typically nursing homes, as directed by company dispatcher. · • Unloads phlebotomy supplies and takes to patient's bedside to collect samp ...
-
Production Manager
3 weeks ago
Carter Lumber Lansing, United States Full timeA Carter Lumber Production Manager is responsible for implementing the vision, strategy and leadership which drives production to ensure quality products are produced in a timely and efficient manner. Ensures performance quality and safety objectives are met while minimizing expe ...
-
Class A CDL Owner Operators
2 weeks ago
Oakley Trucking Michigan City, United States Full timeCall today to speak with a recruiter · Job Description: · WHERE EVERY MILE COUNTS · Oakley Trucking offers owner-operators a variety of ways to succeed in the trucking business. Pull an Oakley End Dump, Hopper Bottom, or Pneumatic Tank while enjoying one-on-one dispatch that ens ...
-
Class A CDL Owner Operators
2 weeks ago
Oakley Trucking Michigan City, United States Full timeCall today to speak with a recruiter · Job Description: · WHERE EVERY MILE COUNTS · Oakley Trucking offers owner-operators a variety of ways to succeed in the trucking business. Pull an Oakley End Dump, Hopper Bottom, or Pneumatic Tank while enjoying one-on-one dispatch that ens ...
-
Automotive Service Advisor
2 weeks ago
Gordon Chevrolet Lansing, United StatesJob Description · Job DescriptionAre you ready for a change but worry that you will leave where you're at and start working at a place that doesn't care about the employees? · Come experience the Gordon Chevrolet DifferenceWe are a Dealership that cares about their employees ju ...
-
Local Delivery Driver
2 weeks ago
PepsiCo Lansing, United States Full timePBNA $25.50 / hour · CLICK HERE to view our Driver Job Preview Video · Position fills in for delivery drivers who are not available for their shifts (due to vacation, illness, etc.). Routes for the relief driver typically change day to day. Position delivers products to stores on ...
-
Service Coordinator
4 weeks ago
Atlas Copco Michigan City, United States.fit_to_content{width:%;height:auto}Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovat ...
-
Automotive Service Advisor
2 weeks ago
LaFontaine Toyota Dearborn Lansing, United StatesJob Description · Job Description Job Description: · AUTOMOTIVE SERVICE ADVISOR Are you interested in joining a growing business that is committed to family, promotes employees from within, is Passionate about protecting the environment, has an inspiring company culture, and is ...
-
Area Safety Manager
6 days ago
First Student Canada-Transco Lansing, United StatesRETURN TO JOB SEARCH RESULTS Area Safety Manager · Location 123 Main St Lansing, Michigan 48933 US · Phone Number () - · Categories Management & Supervisory · Req ID JR3133 Area Safety Manager (Open) · First for a reason · First Student is the largest school transportation p ...
-
Load Planner
2 days ago
Meijer Lansing, United StatesAs a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community · Meijer ...
-
Shipping Clerk
3 weeks ago
WestRock Lansing, United StatesWestrock - [Warehouse Associate / Freight Handler] As a Shipping Clerk at Westrock, you'll: Assist in the overall operation of the shipping dock by assuring all shipments are handled properly; Create and process packing lists & bills of lading properly; Maintain on-time shipment ...
-
Logistics Clerk
3 weeks ago
RXO Lansing, United StatesAccelerate your career at RXO. · RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways ...
9-1-1 Dispatcher - Lansing, United States - Ingham County, MI
Description
Salary : $46,136.72 AnnuallyLocation : Lansing, MI
Job Type: Regular Full Time
Job Number:
Department: 911 Dispatch Center
Opening Date: 01/03/2024
Closing Date: Continuous
Bargaining Unit: CCLP 911
Description
**Applications are accepted until there are sufficient numbers of qualified applications or qualified candidate has been identified. The position could possibly close at any time.***
Under the supervision of the Director or his/her designee and in a 24 hour work environment, the 9-1-1 Dispatcher receives emergency calls from the public in need of law enforcement, fire, medical or other emergency services. Determines the location and priority of the emergency and dispatches appropriate emergency units. Answers non-emergency calls for assistance and processes criminal justice information. Monitors multiple public safety radio talk groups and operates a variety of communication/computer equipment. Works 12 hour shifts, overtime shifts including mandatory overtime and must be available to work on scheduled days off and in the event of an emergency.
Essential Functions
Other tasks as assigned.
(The above statements are intended to describe the general nature and level of work being performed by people assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.)
Employment Qualifications
Education: High School Diploma or equivalent is required. College course work in Criminal Justice, Emergency Services, Public Safety or related field preferred.
Experience: Prior experience in law enforcement, fire service, EMS, high volume customer service center or emergency response dispatch experience is strongly preferred.
Other Requirements: Must pass a data entry/keyboarding test. Must be able to achieve and maintain LEIN processing status. Must pass criminal, credit and other background checks as required by the County. CPR, EMD or advanced first-aid training is preferred. A general knowledge of local streets and traffic patterns is preferred.
(The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.)
Requirements and Working Conditions
Physical Requirements:
Working Conditions:
Normal work occurs in an office environment.
FLSA non-exempt
Updated February 2016
CCLP 1
This position is benefited and is subject to the CCLP 911 NON SUPERVISORY GROUP CBA.
Ingham County offers a wide range of benefits to support you in your career. View the for more information.
The current group contract can be viewed
01
Do you have a High School Diploma or equivalent education?
Can you type 35 words per minute or higher?
Has there ever been a criminal warrant issued for your arrest?
If hired, you will be required to work Days, Nights, Weekends and Holidays? Is this acceptable?
If hired, you will be required to work 12-hour shifts plus mandatory on-call and overtime. Is this acceptable?
Ingham County 9-1-1 has a zero tolerance "controlled substance" policy (including marijuana use). You will be required to pass a drug screen. Is this acceptable?
Can you work in a closely supervised, team based, stressful environment?
Do you have reliable transportation?
If you move forward in this process, you will be required to complete and pass a pre-employment test that may take several hours. Is this acceptable?
How does being a dispatcher at Ingham County 9-1-1 align with your long-term career goals?
11
Do you have customer service experience? Please explain.
12
Do you have any prior dispatcher or call center experience?
Please briefly explain any prior dispatcher or call center experience? If none type N/A.
14
Have you answered all of these questions truthfully?
Did you attach your Cover Letter and Resume? (these should be two separate documents)