Patient Service Representative Central Registration - Prineville, United States - St Charles Health Care

Description

The Minimum Pay for this position is $18.00/hour**ST. CHARLES HEALTH SYSTEM**

**JOB DESCRIPTION**

**TITLE:** Patient Service Representative- Central Registration

**REPORTS TO POSITION:** Clinic Supervisor/Manager

**DEPARTMENT:** St Charles Medical Group

**DATE LAST REVIEWED:** May 23, 2019

**OUR VISION:** Creating Americas healthiest community, together

**OUR MISSION:** In the spirit of love and compassion, better health, better care, better value

**OUR VALUES:** Accountability, Caring and Teamwork

**DEPARTMENTAL SUMMARY:**

The patient service representative (PSR) position is assimilated throughout St Charles Medical Group, encompassing practices in three Central Oregon counties and numerous specialties. Our PSRs collaborate with clinical staff and hospital outpatient departments to assure we are providing our community with comprehensive and compassionate health care.

**POSITION OVERVIEW:**

The Patient Service Representative acts as a liaison between patients and clinical staff and services by providing professional, accurate and timely service within all clerical, scheduling, registration and admitting functions.

This position does not directly manage any other caregivers.

**ESSENTIAL FUNCTIONS AND DUTIES:**

Responsible for accurately recording patient demographics, insurance and billing information at the time of registration for all St Charles Medical Group services, visiting specialists, and outpatient laboratory and radiology.

Courteously and confidently requests appropriate types of payments (e.g. co-pays, deductible payments, etc.) from patients/guardians, processes payments, completes daily deposits and batch reports.

Responsible for processing telephone calls accurately in accordance with established protocols.

Assists with processing of authorizations and / or referrals as necessary with medical staff as required by insurance companies.

Performs real time eligibility for insurance benefits.

Maintains all department specific files, programs and recall systems.

Responsible for accurately scheduling patient appointments.

Reconciles daily schedules with appointment reports.

Responsible for supporting the basic functions of medical records (including: locating and distributing patient documents and information to appropriate staff members, faxing, scanning, indexing, opening and distributing mail, etc.).

Works as needed to provide health and wellness services to our clients. Actively participates in achieving organizational and department goals.

Ability to work as part of a Care Team with providers and clinical staff.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

Demonstrate the ability to mulit-task, provide attention to detail, complete accurate data entry in a fast paced environment with multiple distractions.

Basic understanding of Medicare and Medicaid requirements.

Has a clear understanding of how to accurately assign a Medical Record Index and Patient Account numbers.

Monitors bed assignments in Teletracking.

Ability to work in multiple computer programs as required.

Has the ability to back up Financial Counseling staff as needed to take payments, give out financial assistance information and complete presumptive eligiblity.

Has a clear understanding of all downtime processes.

May perform additional duties of similar complexity within the organization, as required or assigned.

**EDUCATION:**

**Required:** High school diploma or GED.

**Preferred:** High school or college courses in medical terminology preferred, general/medical office practices.

**LICENSURE/CERTIFICATION/REGISTRATION:**

**Required:** Valid Oregon driver's license and ability to meet St. Charles Health System driving requirements. Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.

**Preferred:** N/A

**EXPERIENCE:**

**Required:** N/A

**Preferred:** One year of clerical support in a healthcare setting or related experience. Basic medical terminology.

**PERSONAL PROTECTIVE EQUIPMENT:**

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

**ADDITIONAL POSITION INFORMATION:**

**Communication/Interpersonal**

Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.

Ability to effectively interact and communicate within the St. Charles Health System organization and external customers and clients.

Strong team working and collaborative skills. Adaptable to changing work environments and expectations within the scope of the essential functions of the patient service representative role.

**Organizational**

Ability to multi-task and work independently.

Attention to detail, ability to retain information and locate applicable resources.

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.

**Mathematical Skills:**

Performs basic math (add, subtract, multiply and divide) calculations.

Performs intermediate to advanced math (analysis, statistics, significant data or number manipulation).

**Language Skills****:**

Read, write, speak and understand English.

**Computer**

Basic to intermediate ability and experience in computer applications, specifically electronic medical records system and MS Office.

**PHYSICAL REQUIREMENTS:**

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours:

40Caregiver Type:

RegularShift:

Variable (United States of America)NoJob Family:

REPRESENTATIVEScheduled Days of the Week:

Monday-FridayShift Start & End Time:

locationPrineville, ORlocationPrineville, ORlocationPrineville, ORSt. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon.

The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer i