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    Family Engagement Associate - Nashville, United States - LEAD Public Schools

    LEAD Public Schools
    LEAD Public Schools Nashville, United States

    6 days ago

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    Description

    Job Description

    Job Description

    JOB TITLE: Family Engagement Associate (Bilingual Spanish Preferred)

    REPORTS TO: Director of Enrollment and Family Engagement

    JOB GOAL: Central to the role of Family Engagement Associate is the successful recruitment of our new students and families, while also ensuring activities to on-board and engage our families, new and returning, with LEAD Public Schools. Similarly, this role functions as a key member of the Network Engagement Team in working on network engagement initiates while working collaboratively with the Family and Community Engagement coordinators who manage all family and community engagement activities for our network of campuses.

    • Primary Goal: Support the on-going recruitment, enrollment, and family engagement efforts for LEAD Public Schools.
    • Secondary Goal: Supporting our network customer service and experience initiatives: including family engagement activities to ensure student retention, parent satisfaction through surveys, and assessments, translation services, and supporting a school culture rich and focused on student success and parental involvement.

    MAJOR PERFORMANCE RESPONSIBILITIES AND DUTIES:

    Student Recruitment/On-Boarding Support:

    • Works collaboratively with the Director of Enrollment and Family Engagement and the Family and Community Engagement Coordinators in handling any enrollment issues that hinder students from successfully being enrolled in our LEAD Public Schools.
    • Serve as a key contributor to LEAD's recruitment efforts via community engagement - canvassing, flyering, and event attendance.
    • Understand the LEAD Public Schools various Enrollment Processes as defined by our multiple authorizers to ensure successful enrollment management.
    • Understand and support the recruitment and on-boarding activities relating to our LEAD Public Schools successfully hitting its enrollment targets as designated by the Director of Enrollment and Family Engagement. These activities include community engagement, canvassing, community events, open houses, and flyering.
    • Be knowledgeable of LEAD Public Schools' new student recruitment and enrollment processes and share this information throughout the Nashville community.
    • Work collaboratively with the Campus LEADership Team and the Director of Enrollment and Family Engagement in our engagement of our feeder schools.
    • Work collaboratively with the Director of Communications to ensure a strong social networking function exists at LPS, with a particular emphasis on students and families.

    Family Engagement

    • Support highly successful events for current and prospective students and their families throughout the year.
    • Support campus diversity initiatives that will support our goal of successfully engaging our diverse student populations.
    • Ensure each campus administers timely stakeholder engagement surveys and assessments, and prepares a compilation of data and making recommendations based on the survey results.
    • Support Campus LEADership in hosting the Family LEADership Team Meetings, and documenting sign-in sheets, attendance, and notes. The LEADership of this team resides with the Campus LEADership Team.
    • Provide translation support where applicable and appropriate to support our network value proposition, customer experience work, translation, and interpretation needs based on our key demographics.

    Community Engagement

    • Work with the Director of Enrollment and Family Engagement to maintain and evaluate our geographic priority areas for engagement efforts, which would include our feeder school outreach.
    • Work collaboratively with School LEADership, Counselors, and the Director of Enrollment and Family Engagement to identify 2-3 key community partners.
    • Develop strong relationships with community partners and bring those organizations into the school to provide complementary services based on student and campus need.
    • Serve as a liaison between LEAD Public Schools and the greater Nashville community while representing LEAD at community events.

    QUALIFICATIONS/REQUIREMENTS:

    Education: High School Diploma or equivalency

    Required Skills:

    • Strong project management, organizational and time management skills and meticulous attention to detail.
    • Ability to quickly build trust with parents, students, and family members.
    • Outstanding customer service skills and ability to communicate effectively with people of various racial, ethnic, age, and income levels.
    • Ability to establish and maintain effective interpersonal relationships at all organizational levels, and with the public.
    • Strong analytical and critical thinking skills as well as a high degree of initiative, maturity, integrity, and good judgment.
    • Strong computer skills including high proficiency with Microsoft Office or similar applications. Preference for extensive mail-merge experience, strong Excel skills, and moderate graphic design experience (Adobe or related).

    Preferred Skills: Multilingual ability with a preference for fluency in Spanish and/or Arabic.

    Preferred Experience: At least two years of experience preferred in the following areas:

    • Family Recruitment
    • Family Engagement
    • Community Engagement
    • Student Support
    • Front Office Management
    • Customer Service
    • Translation Support

    Other Qualifications or Characteristics:

    • Flexibility to lead and attend initiatives and events on evenings and weekends.
    • Ability to build trust and drive change by forming good relationships with staff.
    • Self-starter who sets high goals; is comfortable dealing with ambiguity and can handle multiple projects at once.
    • Belief in LEAD's mission of doing "Whatever It Takes" to graduate 100% of our students and help them gain acceptance into a four-year College or University
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