- Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
- Clean and sanitize hotel and guest rooms. Vacuums and sweeps floors, carpets, and rugs, make beds and changes linens. Cleans and sanitizes bathrooms, showers, toilets, and countertops. Cleans and sanitizes kitchens, sinks, appliances, and countertops.
- Practice safe work habits to ensure safety for guests, fellow employees, and self.
- Report maintenance issues to the Assistant General Manager.
- Pick up any dirty linen or trash as needed.
- Before leaving the section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per property procedures.
- Maintain cleanliness and organization of the linen rooms, storage closets and stairwells.
- Ensure overall guest satisfaction.
- Must be effective in handling problems, including anticipating, preventing,
- identifying and solving problems, as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other property related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Flexible and long hours are sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during the entire shift.
- Competitive Pay
- Commuter Stipend
- Medical Insurance
- Free Dental and Vision Insurance
- 401k and Employer Match
- 8 Paid Holidays plus 2 floating holidays
- Vacation Time: first year, 80 hours (prorated), 120 hours after one year
- Quarterly and Annual Success Share Bonus
- Paid Volunteer and Charitable Match Program
- Tuition Reimbursement Program
- Learning & Development Opportunities
- Employee Referral Program
- Employee Assistance Program
- Free Costco Membership after one year of employment, company-sponsored stay in company apartment (2 nights), discounted cleaning services, and more
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Room Attendant/Housekeeper - Seattle, United States - Reside
Description
Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 US cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.
The Housekeeper is responsible for maintaining the cleanliness of guest rooms, corridors, elevators, and all assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.).
Schedule: Thursday-Monday 9:00 AM to 6:00 PM *Schedule may change based on business needs. May include holidays and/or alternate days or hours as needed.
Position Type: Full-time
Compensation: $20-$25 per hour
Day to Day
Supervisory Responsibilities
This position does not include any supervisory responsibilities.
Competencies
Benefits
Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us. Reside is a drug-free workplace.
