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    General Manager - Palm Beach, United States - Mint Eco Car Wash

    Mint Eco Car Wash
    Mint Eco Car Wash Palm Beach, United States

    3 weeks ago

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    Description
    General Manager


    Reports to:
    VP of Operations


    Job Summary:

    As General Manager at Mint Eco Car Wash, you must be able to consistently deliver a 'five-star' experience for our guests and employees.

    We Exist to Make People Happy, success in this role is driven by our commitment to being experiential, expert in our field, and maintaining a critical eye for continuous improvement.

    We prioritize building strong relationships through open communication, honesty, and trust.

    Our process-oriented approach ensures that we trust in our methods and continually refine them for optimal results, firmly believing in the power of trusting the process as a key driver of our success.

    This role requires a strong team leader who can foster a positive work environment, ensure adherence to policies and procedures, and provide high-quality customer service that goes beyond physical service delivery.

    The General Manager will be responsible for overseeing all aspects of the business, including P&L management, growing sales, daily operations, employee development, and guest satisfaction.


    Key Responsibilities:

    Leadership and Culture:

    • Foster a positive work environment that encourages open and honest dialogue, feedback, innovation, and continuous improvement.
    • Provide clarity, reinforce it, and over-communicate it to the team to promote understanding and alignment with company goals and values.
    • Build a cohesive leadership team by providing guidance, support, and opportunities for professional development.

    Operations Management:

    • Responsible for all aspects of the daily operations of the car wash location.
    • Ensure adherence and compliance with all established policies, procedures, and processes to maintain a high standard of quality and service.
    • Responsible for onboarding new employees.

    Labor Management:

    • Manage labor effectively to meet company standards and optimize staffing levels based on business needs.
    • Monitor labor costs and take proactive measures to control expenses while maintaining quality and guest satisfaction.

    Financial Performance:

    • Responsible for site P&L and Sales Penetration Rates (P-Rates), managing expenses, and maximizing profitability through effective cost control and revenue generation strategies.
    • The Concierge team reports directly to the General Manager.

    Customer and Employee Experience:

    • Establish, demonstrate, and recognize exceptional customer service that goes beyond physical service delivery, ensuring customer happiness and loyalty.
    • Provide the management team and staff with the tools necessary to ensure exceptional guest experiences and interactions.

    Facility Maintenance:

    • Maintain a neat, clean, and organized site.
    • Coordinate and facilitate the necessary routine and preventative maintenance the site needs.

    Minimum Qualifications:

    • High school diploma or equivalent.
    • 3+ years of previous management experience.
    • Experience with Microsoft Office (Outlook, Word, Excel).
    • Must be able to speak, read, and write English.
    • Must work 50-55 hours per week.
    Preferred Qualifications


    • Basic knowledge of the car wash business and mechanical aptitude,
    • Mechanical Aptitude.
    • Practical knowledge and experience in P&L management.
    • Proficiency in Spanish.
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