Jobs
>
Customer Service Representative
>
Fond du Lac

    Customer Service Representative - Fond du Lac, United States - Werner Electric

    Werner Electric
    Werner Electric Fond du Lac, United States

    3 weeks ago

    Default job background
    Description

    ** Customer Service Representative - Construction - Fond Du Lac**

    **Job Category****:** Sales **Requisition Number****:** CUSTO001148 Showing 1 location **Job Details**

    **Description**

    **Customer Service Rep Fond Du Lac, WI**

    **A Great Place to Work.**

    As a Customer Service Rep at Werner Electric Supply, youll join a growing and innovative distributor of electrical products, services, and solutions that consistently ranks as one of the top electrical distributors nationwide. As an employee of Werner Electric Supply, were committed to improving you and our workplace. Youll receive training and development, recognition for your hard work and successes, and opportunities to volunteer so you can positively-impact our customers and community. You matter to us, and we strive to retain our employees by providing career options, strong benefits, and a competitive compensation package.

    **Minimum Requirements**

    High School Diploma or equivalent required. Associates degree in relative field preferred.

    Microsoft Office proficiency required.

    3-5 years of professional customer service experience in a corporate setting required.

    **Essential Duties and Responsibilities**

    Build and maintain customer relationships by responding fast, professionally, and with your own personal touch.

    Steadfast focus on growing both sales and margin; while at the same time following corporate defined processes and procedures to ensure quality and continual improvement in speed as well as order entry errors.

    Process customer requests via inbound phone calls, emails, and faxes and convert these requests into Bids and/or Orders.

    Estimate date of delivery to customer based on knowledge of vendors production and delivery schedules. Utilize various portals and websites to navigate quick and accurate responses back or direct purchasing on customers behalf.

    Provide Spec Sheets, MSDS, and other product documentation directly to customers.

    Review daily reports to manage Open Orders and Bids in process. Expedite as required to deliver to customers required date.

    Entice potential new customers to do business with Werner Electric; these requests generally come in through the group ACD system of incoming calls.

    Strong support of various Account Managers to coordinate communication and activity with customers; assist in sending product demos, samples, literature; discuss selling price and margin decisions by order as needed; support and promote business conversion opportunities; network through marketing events and visit directly with customers to build relationships.

    Work with internal Product Managers as well as Vendor Partners to navigate technical requirements of products.

    Build strong Vendor Partnerships to establish individual ability to negotiate pricing to benefit both customers and Werner.

    Interface with Purchasing Department as needed for Special Orders, Pricing Not Maintained inventory, Non-Stock inventory, etc. Provide feedback on behalf of customers using the Lost Sale Tracker Report on WKRP for every lost opportunity; which provides feedback to sales, purchasing, and product managers on Customer Feedback to product offerings and stocking levels. Follow corporate process for Direct purchasing and secure pre-payment of staged product.

    Work directly with Pricing Department to assist in managing customer pricing; load project pricing when applicable; limit manual overrides to pricing, etc.

    Work with Accounting Department: line of credit matters, invoice discrepancies, credit/rebills, credit card processing, etc.

    Work closely with Warehouse Team to assist in investigating and resolving customer feedback with product deliveries, late deliveries, etc.

    Coordinate with RGA Team to return product from customers and navigate warranty, repair, and service.

    Support Quality initiatives and improvements. Assist in maintaining work area tidiness. Continually provide suggestions on how to improve.

    Adhere to Safety practices and procedures.

    Participate in After Hour customer support.

    Other related duties as assigned including but not limited to: administrative/office duties, deliveries, warehouse pick orders, backup coverage for Counter Sales, and anything else to enhance outstanding customer service.

    **Company Overview**

    Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 11 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent *New North Workplace Excellence Award* winner, were dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why were a Great Place to Work.

    **Employee Benefits**

    Medical and Dental Insurance

    Short & Long-Term Disability Insurance

    Life and AD&D Insurance

    401(k) Retirement Plan with company match

    Paid holidays, vacation, personal, and sick days

    Pet Insurance

    Identity Theft Protection

    Accident Insurance & Critical Illness Coverage

    Tuition Reimbursement

    Annual bonuses and merit increases based on performance

    Employee Assistance Program (EAP)

    Wellness Programs

    Career Development & Leadership Training

    **Werner Electric Supply is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.**

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)



  • Geodis USA, Inc. Fond du Lac, United States

    Job Duties: Interacts with customers by phone, email, or in person and receives orders or changes in service Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigati Customer Service Representati ...


  • Spectrum Fond du Lac, United States

    At a Glance · Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships. · Profile: A flexible communicator and good listener who can multitask ...


  • Family Dollar Fond du Lac, United States

    Family Dollar - 528 W JOHNSON [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...


  • Advocate Aurora Health Fond du Lac, United States

    Major Responsibilities:Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Registers patients; obtains demographic and insurance information; verifies insurance coverage Patient, Representative, Serv ...


  • Spectrum Fond du Lac, United States

    At a GlanceFull-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships.Profile:A flexible communicator and good listener who can multitask to solve ...


  • Festival Foods Grocery Store Fond du Lac, United States

    Reinforces Festival culture, exceptional guest service and performance expectations to all Guest Service associates. Oversees all Guest Service associates (Service Desk, Cashiers, Baggers and Cart Runners). Utilizes leadership tools (ten tile evaluat Guest Service, Representative ...


  • Muthig Industries, Inc. Fond du Lac, United States

    Job Description · Job DescriptionJob Summary: Receive via (e-mail, fax or phone) requests for quotations, orders, lead times, and general questions from customers. This position requires the entry, monitoring/tracking, acknowledgement of all purchase orders at our facility. This ...


  • Grande Cheese Fond du Lac, United States

    Why Grande? · With more than 80 years of crafting "The Finest Italian Cheeses That Money Can Buy", Grande is a leader in the industry Whether partnering with independent pizzerias from coast-to-coast to ensure they're delivering the very best pizza to their customers or assisti ...


  • Advocate Aurora Health Fond du Lac, United States

    Department: · 10484 Revenue Cycle - AMCFDL PAS Status: · Part time Benefits Eligible: · No Hou rs Per Week: · 0 Schedule Details/Additional Information: · Aurora Medical Center - Fond du Lac is opening a brand new micro hospital in May 2024 Come join our team · Casual - ...


  • Advocate Aurora Health Fond du Lac, United States

    Department: · 09120 AMG Fond du Lac - General Administration · Status: · Full time · Benefits Eligible: · Yes · Hours Per Week: · 40 · Schedule Details/Additional Information: · Monday - Friday, primarily between 8:30am - 5pm, but may be as early as 6:45am or as late as ...


  • SPECTRUM Fond du Lac, United States

    Job Description · At a Glance · Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships. · Profile: A flexible communicator and good listener w ...


  • Grande Cheese Company Fond du Lac, United States

    **Why Grande?** · **Did we convince you yet? If not check out our unique benefits** · - Free onsite clinics. · - Free onsite fitness center. · - Free healthy snacks throughout facility. · - Health and wellness reimbursement program. · - Associate cheese purchasing program. · - Tw ...


  • TC Transcontinental Menasha, United States Full time

    Job description and requirements Customer Service Representative · Create value at TC Transcontinental · At TC Transcontinental, we've got it made, and that's because of the expertise of our team. · The Customer Service Representative (CSR) will continuously build customer rela ...


  • FOREFRONT DERMATOLOGY Beaver Dam, United States Full time

    Overview · Come join our team We have an immediate need for a Patient Service Representative in our Beaver Dam, WI clinic If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you · $3,000 SIGN ...


  • Ray Autogroup Fox Lake, United States

    The Ray Auto Group in Fox Lake, Il has an immediate opening for an Automotive Service Department BDC Rep. As a member of our Service BDC team, you'll be responsible for handling service department calls, emails, and leads. · You'll be maintaining a quality relationship with our c ...


  • NEB Corp. Rosendale, United States

    Why NEBAT?Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving Southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Tru ...


  • National Exchange Bank Rosendale, United States

    JOB REQUIREMENTS: Why NEBAT? Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving Southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National ...


  • Essity Uk Limited Neenah, United States

    **Customer Service Representative**The Essity North America Professional Hygiene (PH), Customer Service Team is currently searching a C**ustomer Service Representative.** This role will be based out of our Service Excellence Center (SEC) in Neenah, WI.****About the Role****The ** ...


  • Midwest Dental Group Plymouth, United States

    X Patient Service Representative Position in Plymouth, WI · **Patient Service Representative Position in Plymouth, WI** · **Full Time Regular - Posted 2 days ago** · **Overview** · **Patient Services Representative** · **FULL TIME** · Midwest Dental is now part of the Smile ...


  • Smile Brands Group Inc. Oshkosh, United States Full time

    **Patient Service Representative - Full Time Temporary** · Location Oshkosh, WI Category Front Office **Ref #:** Job Type Full-Time Midwest Dental - Oshkosh N JOB DESCRIPTION **Company Overview:** · **Job Description:** · **Patient Services Representative - Full Time Temporary ...