Service BDC Representative - Fox Lake, United States - Ray Autogroup

Description

The Ray Auto Group in Fox Lake, Il has an immediate opening for an Automotive Service Department BDC Rep. As a member of our Service BDC team, you'll be responsible for handling service department calls, emails, and leads.
You'll be maintaining a quality relationship with our current customer base and building new ones in a fast-paced environment.

Duties and Responsibilities:

• Respond to customer inquiries by phone, email chat, or text
• Address customer concerns and issues
• Make and schedule appointments accurately and completely
• Able to sit and work at a computer keyboard for extended periods of time
• Maintain a general understanding of the repair process and explain the process to the customer
• Automotive experience a plus

What we offer:

• Comprehensive benefits package PPO, Dental, Vision
• Paid Vacation
• 401 (k) retirement
• Promote from within
• Paid training and development