- Triages calls and inquiries from customers.
- Assigns and schedules service requests from clients or company personnel.
- Manages resources efficiently and effectively for all scheduled service.
- Monitors service orders assigned to technicians.
- Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
- Reconciles various CRM reports on a monthly basis.
- Works closely with the Branch Procurement Specialist(s) with resource and project planning.
- Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
- Performs other service coordinator duties as assigned.
- Associates degree or higher preferred or 2-5 years equivalent industry experience.
- Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.
- Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
- Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.
- Possesses strong planning and organizational skills, both written and verbal.
- Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms.
- 1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.
- Previous working experience with project or resource coordination.
- Bookkeeping/accounting experience preferred.
- Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
- 401(k) Match Retirement Savings Plan.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO).
- Holiday Pay & Floating Holidays.
- Volunteer Time Off (VTO).
- Educational Assistance Program (Tuition Reimbursement).
- Full Paid Parental and Adoption Leave.
- LifeWorks (Employee Assistance Program).
- Patterson Perks Program.
-
Customer Service Coordinator
2 weeks ago
Penske Truck Leasing Birmingham, United States Full timePosition Summary: · A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. · This position will report to our Birmingham, Alabama location. · Address ...
-
Customer Service Coordinator
2 weeks ago
Penske Truck Leasing Birmingham, United States Full timePosition Summary: · A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. · This position will report to our Birmingham, Alabama location. · Address ...
-
Service Coordinator
1 day ago
Eclipse Enterprises Sterrett, United StatesAbout the Company · Our company is one of the world's largest providers of electron-optical and analytical systems. At our newly built headquarters in Freising, a team of 60 employees works creatively, with enthusiasm and passion for our customers in nanotechnology, medicine, env ...
-
Service Coordinator
2 weeks ago
2020 Search Partners Birmingham, United States Full timeHVAC Service Coordinator Company Overview:Our client is the region's leader in heating, ventilation, and air conditioning (HVAC) products, systems, parts, and services for commercial buildings. They are currently seeking a HVAC Service Coordinator to manage the day-to-day tasks a ...
-
Dispatch Service Coordinator
3 weeks ago
Patterson Dental Supply, Inc. Birmingham, United StatesAs a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional aut ...
-
Sales and Service Coordinator
3 days ago
LVMH Birmingham, United States Full timePoste · Sales and Service Coordinator - Full Time · Profil · Job ID: · Store Name/Number: AL-Birmingham · Address: 225 Summit Boulevard, Birmingham, AL 35243, United States (US) · Hourly/Salaried: Hourly (Non-Exempt) · Full Time/Part Time: Full Time · Position Type: Regular ...
-
Coordinator, Care Services
1 week ago
The ALS Association Birmingham, United StatesThe ALS Association is the only nationally affiliated not-for-profit health organization dedicated solely to ALS. The mission of the ALS Association is to find the cause of the disease and discover a cure through global, cutting-edge research. The ALS Association empowers people ...
-
Sales and Service Coordinator
4 days ago
LVMH Birmingham, United States Full timePoste Sales and Service Coordinator - Full Time Profil Job ID: 249057Store Name/Number: AL-Birmingham (0124)Address: 225 Summit Boulevard, Birmingham, AL 35243, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at ...
-
Dispatch Service Coordinator
2 weeks ago
Patterson Companies Birmingham, United StatesPatterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating envi ...
-
Dispatch Service Coordinator
3 weeks ago
Patterson Company LLC Birmingham, United StatesPatterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating envi ...
-
Patient Services Coordinator
2 weeks ago
UA Health Services Foundation Birmingham, United StatesWork Schedule: Full Time, Monday - Friday. Work Location: The Workplace Clinic at UAB Hospital Highlands. Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Pr Patient Services, Clinic, Coo ...
-
Merchandise and Service Coordinator
3 weeks ago
Ulta Birmingham, United States**Merchandise and Service Coordinator** · CAROUSEL_PARAGRAPH · Hoover, Alabama · Retail Management · Full Time · 172766 · ** Share Job** · ** Job Description** · **OVERVIEW** · **Experience** a place of energy, passion, and excitement. A place where the joy of discovery ...
-
Recruiting Services Coordinator
2 weeks ago
ITAC Solutions Birmingham, United StatesJoin us at ITAC Solutions as our Operations Support Coordinator and become an essential contributor to our recruiting team's success. If you thrive in a dynamic environment, enjoy providing exceptional service, and seek a role with diverse responsibilities, this opportunity is ta ...
-
Recruiting Services Coordinator
3 weeks ago
ITAC Solutions Birmingham, United StatesJoin us at ITAC Solutions as our Operations Support Coordinator and become an essential contributor to our recruiting team's success. If you thrive in a dynamic environment, enjoy providing exceptional service, and seek a role with diverse responsibilities, this opportunity is ...
-
Coordinator, Care Services
4 days ago
The ALS Association Birmingham, United StatesThe ALS Association is the only nationally affiliated not-for-profit health organization dedicated solely to ALS. The mission of the ALS Association is to find the cause of the disease and discover a cure through global, cutting-edge research. The ALS Association empowers people ...
-
Coordinator, Care Services
1 week ago
The ALS Association Birmingham, United StatesThe ALS Association is the only nationally affiliated not-for-profit health organization dedicated solely to ALS. The mission of the ALS Association is to find the cause of the disease and discover a cure through global, cutting-edge research. The ALS Association empowers people ...
-
Patient Services Coordinator
3 days ago
Starkey Hearing Technologies Birmingham, United StatesThe Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experien ...
-
Patient Services Coordinator
2 weeks ago
Starkey Laboratories Inc Birmingham, United StatesThe Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experien ...
-
patient services coordinator
2 weeks ago
Starkey Laboratories, Inc. Birmingham, AL , USA, United StatesThe Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experien ...
-
Patient Services Coordinator
4 days ago
Starkey Hearing Technologies Birmingham, United StatesThe Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experien ...
Dispatch Service Coordinator - Birmingham, United States - Patterson Company LLC
Description
Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.
Responsibilities:
Job Qualifications
Preferred Qualifications:
What's In It For You:
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
EEO Statement
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
We are Patterson. We welcome you.
