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    Dispatch Service Coordinator - Birmingham, United States - Patterson Dental Supply, Inc.

    Patterson Dental Supply, Inc.
    Patterson Dental Supply, Inc. Birmingham, United States

    4 weeks ago

    Default job background
    Description

    As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

    Responsibilities:

    • Triages calls and inquiries from customers.
    • Assigns and schedules service requests from clients or company personnel.
    • Manages resources efficiently and effectively for all scheduled service.
    • Monitors service orders assigned to technicians.
    • Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
    • Reconciles various CRM reports on a monthly basis.
    • Works closely with the Branch Procurement Specialist(s) with resource and project planning.
    • Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
    • Performs other service coordinator duties as assigned.

    Job Qualifications

    • Associates degree or higher preferred or 2-5 years equivalent industry experience.
    • Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.
    • Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
    • Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.
    • Possesses strong planning and organizational skills, both written and verbal.
    • Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms.

    Preferred Qualifications:

    • 1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.
    • Previous working experience with project or resource coordination.
    • Bookkeeping/accounting experience preferred.
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