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    Team Lead - Richmond, United States - Virginia Supportive Housing

    Virginia Supportive Housing
    Virginia Supportive Housing Richmond, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    A career at Virginia Supportive Housing is a choice. We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues. We give them support even when they don't know they need it. We don't give up.

    We embody our values: Compassion, Diversity and Inclusion, Respect, Wellness, and Integrity. We expect every teammate to embrace our core competencies of Communication, Collaboration, Persistence, Safety, and Quality in everything we do.

    This work can be hard, but the impact is real. If you are committed, caring and resilient and looking to make a difference, a career at VSH is for you.

    The Role: Team Lead - SSVF

    This position leads the regional collaborative supportive services team within VSH's Supportive Services for Veteran Families (SSVF) program serving Richmond, Charlottesville, and Petersburg residents.

    What You'll Do:

    • Provide leadership and daily oversight to the supportive services team to ensure successful implementation of day-to-day program operations by providing guidance related to program eligibility requirements, service delivery and documentation, maintaining compliance with regulatory standards, appropriately managing caseloads, and coordinating on-call scheduling
    • Conduct hiring, onboarding and training activities for new hires
    • Establish and monitor caseloads and work activities to ensure service delivery, contractual outcomes, and program goals are met
    • Conduct case conferencing reviews, chart audits, quarterly ride-alongs, monthly interviews with program participants
    • Participate in service coordination meetings, committees, conference calls, regional trainings, CoC meetings, and leadership initiatives
    • Identify, build, and maintain community relationships with landlords and services organizations that work with the target population
    • Ensure that Homeless Management Information System (HMIS) data is completed and collected for all participants entering, recertifying, and exiting the program
    • Collaborate with other departments and outside partners effectively ensuring team-oriented participant-centered focus as well as creating a safe and secure environment for participants, teammates, and visitors
    • Coordinate and provide on-call coverage for crises and after-hours service needs

    What You'll Bring to VSH:

    • Bachelor's degree in Social Work, Human Services, or a related field required
    • Must have at least two years of supervisory experience
    • Three years of experience with working with homeless and behavioral health populations required
    • One year of providing supportive housing services preferred
    • Knowledge of the local homeless population and appropriate community resources, especially entitlement and housing resources preferred
    • SOAR certification and experience preferred
    • Frequent local and regional travel is required; must have a valid VA driver's license and access to a personal vehicle available to perform job functions
    • Leadership skills: the capacity to set and achieve goals, plan and facilitate meetings and group processes, conflict resolution, tact/diplomacy in stressful situations, integrity and cultural competence, commitment to support diversity, equity and inclusion, and ability to provide and received constructive feedback
    • Program development and evaluation experience
    • The ability to maintain confidentiality with all records
    • Professional and administrative skills, including oral/written communication, active listening skills, quality control practices, accuracy and thoroughness
    • Well-organized, with the ability to effectively manage multiple assignments and competing priorities

    What We Offer:

    A comprehensive benefits package that includes medical, dental and vision plans starting after one month of employment. Short term/long term disability and life insurance at no cost, plus voluntary life insurance. An Employee Assistance Plan (EAP) and a 403b retirement plan with a company match. A generous PTO plan including vacation, sick and personal days, and 13 paid holidays

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