- Operational Leadership: Provide strategic direction and leadership to ensure the effective operation of all sites, including membership management, facility maintenance, and service delivery.
- Process Improvement: Identify opportunities to streamline operations, optimize processes, and improve efficiency to drive cost savings and enhance productivity.
- Quality Assurance: Establish and maintain quality standards and ensure compliance with company policies, procedures, and regulatory requirements across all locations.
- Team Management: Lead and develop a high-performing operations team, providing guidance, coaching, and support to drive performance and achieve operational objectives.
- Member Experience: Drive initiatives to enhance the member experience, including developing and implementing service standards, training programs, and feedback mechanisms.
- Financial Management: Collaborate with finance and accounting teams to develop and manage operational budgets, forecast expenses, and monitor financial performance.
- Vendor Management: Oversee vendor relationships and contracts, negotiate terms, and ensure vendor performance meets company standards and expectations.
- Risk Management: Identify and mitigate operational risks, implement controls, and develop contingency plans to ensure business continuity and minimize disruptions.
- Continuous Improvement: Drive a culture of continuous improvement, innovation, and excellence, fostering a collaborative environment focused on achieving operational excellence and exceeding member expectations.
- Collaboration: Work closely with cross-functional teams, including marketing, sales, customer service, and technology, to align operational strategies with business goals and objectives.
- Bachelor's degree in business administration, operations management, or a related field; MBA preferred.
- 5+ of progressive experience in multi-site operations management, preferably in a membership-based organization.
- Strong leadership skills with a proven track record of building and leading high-performing teams.
- Excellent analytical and problem-solving abilities, with a focus on data-driven decision-making and process improvement.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
- Strategic mindset with the ability to translate business goals into actionable operational plans and initiatives.
- Proven ability to manage complex projects, prioritize tasks, and meet deadlines in a fast-paced environment.
- Experience working with membership management systems or CRM platforms is a plus.
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Description
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