Jobs
>
Irvine

    Customer Experience Specialist - Irvine, United States - Pacific Rim Capital

    Pacific Rim Capital
    Pacific Rim Capital Irvine, United States

    3 weeks ago

    Default job background
    Description

    Job Description Job Description Salary:
    $58k-74kWhy


    PRC:
    PRC is the largest independent lessor of Material Handling Equipment in North America. PRC has recently announced a partnership with Fuyo General Lease Co., LTD. With the partnership, we are poised to accelerate our market share, portfolio offering, and global expansion.

    PRCs expertise, innovative tools, data analytics, and technological services help our customers competitively finance their assets, along with optimizing their fleets.

    PRC manages a portfolio with over $1B in assets providing global coverage including U.S., Canada, Mexico, and Europe.
    PRC functions as its own lease originator, servicer, and equity investor.

    PRC provides lease financing services for a spectrum of assets including Material Handling Equipment, IT Equipment, Production/Machinery, Renewable/Clean Energy Assets, Construction Equipment, Maintenance Equipment, Test/Measuring Assets, and others.

    PRC is annually listed as one of Orange County, Californias fastest growing private companies by the Orange County Business Journal.


    Job Summary:

    The Customer Experience Specialist (CXS) is the linchpin in the customer's leasing journey, seamlessly navigating from initiation to ongoing management.

    With a keen emphasis on customer experience, they deftly engage, educate, and guide clients through every phase of their lease.

    In synergy with Portfolio Specialists, CXSs ensure a holistic and unparalleled leasing experience for every client. We need a candidate that is Bilingual Spanish/English.


    Key Responsibilities:

    Client Engagement:
    Serve as the primary point of contact from the award phase through to lease commencement, ensuring a smooth and informed transition for clients

    Customer Experience Leadership:
    Champion an outstanding experience for lessees across the leasing lifecycle. This includes proactive education on the PRC process during onboarding and responsive assistance to emergent needs.


    Documentation:
    Collect, verify, and maintain essential documents related to leases and affiliated transactions

    Lease Oversight:
    Administer all lease-related contractual and administrative obligations, guaranteeing precise and prompt lease setups

    Internal Collaboration:
    Act as a crucial bridge between internal teams and clients, ensuring seamless communication and alignment of all involved parties

    Request Coordination:
    Manage all incoming and outgoing client requests. This involves directing them to the appropriate departments and overseeing their timely resolution.


    Conflict Management:
    Address and resolve any discrepancies between PRC requirements and lessee needs. Ensure issues are escalated when needed, with resolutions documented and enacted.


    Tailored Customer Support:
    Cater to the distinct needs of each client, encompassing tasks like onboarding, offboarding, portal demonstrations, and meeting scheduling

    Skills Required:

    InterpersonalCustomer Service Orientation:
    Promptly address and collaborate with PRC personnel to resolve issues, sensing and acting upon customer sentiment

    Communication Skills:
    Engage comfortably with clients via phone, email, and video, demonstrating superior written and oral communication capabilities

    Emotional Intelligence:
    Gauge and influence client sentiment positively throughout the leasing process, always staying attuned to signs of satisfaction or dissatisfaction

    Attention to Detail:
    Ensure accuracy and comprehensiveness when collecting and verifying essential documents, managing contractual obligations, and overseeing administrative tasks

    Problem-Spotting Skills:
    Aptitude to identify potential discrepancies or issues early on, even before they escalate, ensuring proactive management


    Adaptability:
    Ability to adjust to changing client needs or organizational processes, ensuring that the leasing experience remains consistent and high-quality

    Organizational Abilities:
    Display solid time management, email management, prioritization skills, and teamwork, particularly in supporting Account Executives. Aim for sustained, satisfying customer relationships.


    Collaboration and Teamwork:
    Ability to work harmoniously with diverse internal teams, ensuring alignment in objectives and processes

    Extreme Ownership Approach:
    Embody a mindset of complete accountability, especially when navigating the multifaceted end-of-lease phase. Work persistently across departments to mitigate challenges and deliver optimal client outcomes.


    Cross-Cultural Skills:
    Ability to effectively engage with clients from diverse cultural backgrounds, ensuring a universally high-quality customer experience

    Technical ProficienciesCore Platforms:

    Mastery in our CRM (Creatio) for workflow management, customer portal for client interfacing, and PRC reporting for lease tracking.

    Ensure seamless navigation and optimal use of these platforms to enhance the leasing experience.


    Supporting Tools:
    E-mail management systems, and virtual conferencing platforms. Understanding the integration points and the flow of data between these systems to maintain consistency in information.


    Data Management:
    Ability to extract, interpret, and manage data from multiple sources.

    This includes proficiency in consolidating diverse data points and understanding the significance of each in the context of lease management.


    Reporting Acumen:
    Ability to present findings in an easy-to-understand format. This ensures timely delivery of essential reports to stakeholders and aids in proactive decision-making.

    Digital

    Adaptability:

    Proficient in adapting to and leveraging new digital tools and technologies that enhance customer engagement and streamline the leasing process.

    Embrace innovations that add value to the leasing lifecycle and the overall client experience.


    Documentation Skills:
    While using the core platforms and tools, ensure that all relevant documentation is stored, organized, and easily retrievable. This not only aids in day-to-day operations but also ensures compliance and audit readiness.

    Successful Core Competencies for a CXS:

    Communicates EffectivelyAction OrientationCustomer FocusDrives ResultsTech SavvyNimble LearningResourcefulnessCompensation and Benefits:Pay is competitive to the marketMedical, Dental, Vision, Life Insurance, Employee Assistance Program, and 401(k) with a match is provided to full-time employeesPTO is accrued at three weeks per yearThere are 11.

    5 holidays observed and paid in the yearWe offer a hybrid work once you are fully ramped up in your roleWe have a volunteer-based culture committee you can join to help shape our cultureWe have monthly company activities and quarterly team building activitiesOur beautiful office is centrally located in Orange County, CA with a modern environment and sit stand desksSnacks, Fancy coffee, and tea are provided daily#J-18808-Ljbffr
  • FirstService Residential

    Resident Experience Specialist

    3 weeks ago

    FirstService Residential Irvine, United States

    **Job Overview**: · *** · The **Resident Experience Specialist** will provide residents, board members, and vendors with the highest level of service excellence by providing information in response to inquiries, concerns and requests about products and services. In addition, the ...

  • Marriott International, Inc

    Guest Experience Specialist

    2 weeks ago

    Marriott International, Inc Long Beach, United States

    **Información Adicional** Pay: $22.00/hour, Front desk · **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Residence Inn Long Beach Downtown, 600 Queensway Drive, Long Beach, California, United States VER EN MAPA · **Horario** Full- ...

  • Hyperice

    Customer Experience Specialist

    1 week ago

    Hyperice Irvine, United States

    Hyperice pushes the boundaries of innovation to better serve athletes everywhere - allowing you to keep moving the way you want to, when you want to. Our suite of products helps prime your body and mind to be at their best, so you can always find the simple fun in doing what you ...

  • Pacific Rim Capital

    Customer Experience Specialist

    2 weeks ago

    Pacific Rim Capital Irvine, United States

    Why PRC: · PRC is the largest independent lessor of Material Handling Equipment in North America. PRC has recently announced a partnership with Fuyo General Lease Co., LTD. With the partnership, we are poised to accelerate our market share, portfolio offering, and global expansio ...

  • Marriott International, Inc

    Guest Experience Specialist

    1 day ago

    Marriott International, Inc Irvine, United States

    **Additional Information** Part Time, Night Audit, Pay: $24.30/hour · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Courtyard Irvine John Wayne Airport/Orange County, 2701 Main Street, Irvine, California, United States VIEW ON MAP · **Schedul ...

  • Encinal Management Group

    Guest Experience Specialist

    1 week ago

    Encinal Management Group Orange County, CA, United States

    Job Overview: · We are seeking a friendly and customer-oriented individual to join our team as a Restaurant Guest Experience Specialist. As a Guest Experience Specialist, you will be responsible for providing exceptional service to our guests and ensuring their satisfaction throu ...

  • The Management Trust

    Customer Experience Specialist

    3 weeks ago

    The Management Trust Corona, United States

    **The Management Trust** · **Position Title**: Customer Experience Specialist · **Location**:Corona, CA · **Reporting To**:Customer Experience Manager · **Status**:Non-Exempt, Full-Time · **Salary**: $18.00 -$21.00/hour · **COMPANY PROFILE**: · The Management Trust is a community ...

  • Marriott International

    Guest Experience Specialist

    3 weeks ago

    Marriott International Irvine, United States

    Additional Information Part Time, Night Audit, Pay: $24.30/hour · Job Number · Job Category Rooms & Guest Services Operations · Location Courtyard Irvine John Wayne Airport/Orange County, 2701 Main Street, Irvine, California, United States VIEW ON MAP · Schedule Part-Time · Loca ...

  • Marriott International

    Guest Experience Specialist

    1 week ago

    Marriott International Irvine, United States Part time

    Job Number · Job Category Rooms & Guest Services Operations · Location Residence Inn Irvine Spectrum, 10 Morgan Street, Irvine, California, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Ou ...

  • Marriott International Inc

    Guest Experience Specialist

    3 weeks ago

    Marriott International Inc Irvine, United States

    Job Number · Job Category Rooms & Guest Services Operations · Location Residence Inn Irvine Spectrum, 10 Morgan Street, Irvine, California, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMAR ...

  • Residence Inn by Marriott

    Guest Experience Specialist

    3 weeks ago

    Residence Inn by Marriott Irvine, United States

    Residence Inn by Marriott - 10 Morgan Street [Front Desk Agent / Concierge] As a Guest Experience Specialist at Residence Inn by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, ensu ...

  • Courtyard by Marriott

    Guest Experience Specialist

    3 weeks ago

    Courtyard by Marriott Irvine, United States

    Courtyard by Marriott Main Street [Front Desk Agent / Concierge] As a Guest Experience Specialist at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures; Respond promptly to ...

  • The Escape Game

    Guest Experience Specialist

    2 weeks ago

    The Escape Game Irvine, United States

    Position: Guest Experience SpecialistPosition Description: Our Guest Experience Specialists begin as Game Guides. Through empathy and expertise, our Game Guides create epic experiences based on each guest's individual needs and wants.How Game Guides Serve Our Guests and Our Team: ...

  • Pacific Rim Capital

    Customer Experience Specialist

    1 week ago

    Pacific Rim Capital Irvine, United States

    Why PRC: · PRC is the largest independent lessor of Material Handling Equipment in North America. PRC has recently announced a partnership with Fuyo General Lease Co., LTD. With the partnership, we are poised to accelerate our market share, portfolio offering, and global expansi ...

  • Pacific Rim Capital

    Customer Experience Specialist

    2 weeks ago

    Pacific Rim Capital Irvine, United States

    Job Description · Job Description Salary: $58k-74k · Why PRC: · PRC is the largest independent lessor of Material Handling Equipment in North America. PRC has recently announced a partnership with Fuyo General Lease Co., LTD. With the partnership, we are poised to accelerate ou ...

  • Marriott

    Guest Experience Specialist

    3 weeks ago

    Marriott Irvine, United States

    Marriott Hotels - 10 Morgan Street [Guest Service] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They are offering the oppor ...

  • Pacific Rim Capital

    Customer Experience Specialist

    1 week ago

    Pacific Rim Capital Irvine, United States

    Job Description · Job DescriptionSalary: $58k-74k · Why PRC: · PRC is the largest independent lessor of Material Handling Equipment in North America. PRC has recently announced a partnership with Fuyo General Lease Co., LTD. With the partnership, we are poised to accelerate our m ...

  • Residence Inn by Marriott Irvine Spectrum

    Guest Experience Specialist

    1 week ago

    Residence Inn by Marriott Irvine Spectrum Irvine, United States Full time

    Job Number · Job Category Rooms & Guest Services Operations · Location Residence Inn Irvine Spectrum, 10 Morgan Street, Irvine, California, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · Position Summary · Ou ...

  • Courtyard Irvine John Wayne Airport/Orange County

    Guest Experience Specialist

    4 weeks ago

    Courtyard Irvine John Wayne Airport/Orange County Irvine, United States Full time

    Additional Information Part Time, Night Audit, Pay: $24.30/hour · Job Number · Job Category Rooms & Guest Services Operations · Location Courtyard Irvine John Wayne Airport/Orange County, 2701 Main Street, Irvine, California, United States VIEW ON MAP · Schedule Part-Time · Loca ...

  • RemX | The Workforce Experts

    Pharmacy Billing Specialist – IV technician Experience required

    2 weeks ago

    RemX | The Workforce Experts Irvine, United States

    Start Date: ASAP · Openings: 3 open spots · Employment Type: temp to hire · Location: Onsite: Longmont, CO 80501 · *Remote work opportunity after training · Schedule: 8:00am-4:30pm M-F · Salary: $20.50/hr. · Job Summary: · The IV (Intravenous ) Billing Specialist will be an integ ...