Customer Relations Specialist - Hillsboro, United States - Compass Health Network

Compass Health Network Hillsboro, United States

2 weeks ago

Description

The Customer Relations Specialist maintains direct contact with patients on a daily basis and performs in-person and telephone reception for the office, verify insurance eligibility and benefits, responsible for handling cash, and balancing assigned cash bag. This position possesses excellent and empathetic service skills, maintains composure in difficult situations, and has general knowledge of office operations. This is a float position - will train across service lines provided in the Hillsboro clinic and provide coverage in cases of absence.

Full-time, benefit-eligible position. This candidate will work Monday through Friday, 9:30 am to 6:00 pm.

Schedule and register appointments for patients according to established procedures and communicate to coordinate scheduling with other offices as needed
Perform general office/clerical duties including but not limited to answering multi-phone systems incoming calls, preparing patient documents needed, scan documents, facilitating incoming and outgoing postal and interoffice mail, assist with outgoing e-faxes and sort incoming e-faxes, etc.
Maintain front office inventory and keeping storage area in an orderly manner
Prepare patient charts and determine the financial and insurance eligibility status of all patients prior to every encounter
Prepare receipts for patient payments received. Balance payments received on payment log and in cash bags daily
Assure the readiness of the reception area for each working day; open the building at the designated time and have all front desk activities fully operational at the start of business hours
Secure the building at the close of each working day; turn off or unplug appliances and machines according to protocol and lock all entrances (if shift dictates)
Assist with pre-certifications and referrals
Assist patients with questions and form requests or direct and coordinate patients to the appropriate individual or department
Participate in staff and educational meetings
Cover at clinics according to staffing shortages and needs, may include short notice travel and shift change.

High School/GED preferred

Work Experience/Training/Additional Requirements

At least one (1) year experience in customer service required

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is "Inspire Hope. Promote Wellness."

Why join us?

We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.

At Compass Health Network, these are just a few of the benefits that we offer as an organization:

Competitive benefits
Advancement opportunities
Professional development
Licensure supervision
Mentor opportunities
Tuition reimbursement
Scholarship program
Employee Assistance Program
Headspace Access
Paid time off & Paid Holidays
NHSC Loan Repayment Participant

We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you

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