- Maintain operational readiness and availability of deployed systems via various scripts, graphical interfaces, and the Linux command line
- Troubleshoot a variety of networking issues (endtoend) to ensure availability of tactical assets
- Operations support for fielded systems (training, documentation, tech assists, mission planning)
- Provide hardware & software technical support to external and internal customers
- Ensure software bugs are written and tracked properly via JIRA
- Attend scheduled "JIRA bug reviews" to provide an operational perspective
- Provide testing of newly deployed operational software builds
- Provide scheduled status reports and executive highlevel metrics to internal and external customers
- Provide afterhours operational and technical support when needed
- Work closely with developers, quality assurance, security, and support teams to achieve program objectives
- Travel to customer sites to facilitate new installations, conduct training and execute test events
- Configure remote systems IAW t program requirements
- Provide highlevel and technical demonstrations of CACI products
- Active Top Secret (TS) /SCI with
- Typically has a University Degree (BA/BS) or equivalent experience and a minimum of 5 years related work experience
- Previous experience with military Signals Intelligence (SIGINT) and overall Intelligence, Surveillance, and Reconnaissance (ISR) capabilities, operations, and related qualifications
- Basic experience with Navy Surface and airborne cryptologic systems such as SSEE INC E/F, BANSHEE, and CCOP.
- Significant experience with Microsoft Windows operating systems to include Office
- Must have a current certification compliant with DoD 8570 IAT level 1 (COMPTIA NET+)
- Ability to travel 25% to 50% at times
- Intermediate Linux command line knowledge
- Ability to manage tasks for multiple concurrent programs
- Selfstarter with good interpersonal and written/verbal communication skills
- Advanced experience with Navy Surface and airborne cryptologic systems such as SSEE INC E/F, BANSHEE, and CCOP.
- Experience with other Joint-Service solutions will also be considered
- Experience operating and configuring DRTbased equipment
- Advanced experience with Linux operating systems
- Current certification compliant with DoD 8570 IAT level 2 (COMPTIA Security +)
- Bash/Python Scripting experience
- Experience with GEOnet and/or POINTGUARD
- We've been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are missionoriented and ever vigilant in aligning our solutions with the nation's highest priorities.
- For over 55 years, the principles of CACI's unique, characterbased culture have been the driving force behind our success.
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Operation Support Specialist - Austin, United States - Workday
Description
Operation Support SpecialistJob Category:
Engineering
Time Type:
Full time
Minimum Clearance Required to Start:
TS/SCI with Polygraph
Employee Type:
Regular
Percentage of Travel Required:
Up to 25%
Type of Travel:
Local
CACI delivers industry leading Signals Intelligence exploitation and Electronic Warfare (SIGINT/EW) products that enable our nation's tactical warfighters to effectively utilize distributed grids of networked sensors, assets, and platforms to perform a variety of critical national security driven missions.
We are seeking to grow our highly capable operations support team with a talented, passionate individual who is excited about using and supporting state-of-the-art, user-centric technologies to profoundly impact the U.S.
defense and intelligence communities.The successful candidate is an individual who is never satisfied with continuing with the status quo just because "it's the way things have always been done".
What You'll Get to Do:
Resolve various military customers' hardware and software functionality problems by providing a high degree of timely operations and technical support.
Provide customer training on CACI software via chat, phone, or in-person, classroom-based methods as well as assist on installation of systems for customer's platforms and ground sites.
More About this Role:
Perform a variety of specific technical tasks to include monitoring, troubleshooting, configuring, and training of CACI specific products such as APERTURE, POINTGUARD, and GEOnet
You'll Bring These Qualifications :
These Qualifications Would be Nice to Have :
What We can Offer You :
Company Overview:
At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers.
CACI is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
