Senior Manager, Workforce Management - Frisco
1 month ago

About The Role
Develop and execute comprehensive WFM strategies that align with company goals and customer service objectives.Lead the WFM team in forecasting, capacity planning, scheduling, and real-time management to ensure optimal staffing levels and service performance across all customer service channels.
Data-Driven Decision Making:
Utilize advanced analytics to drive insights into WFM performance, identify trends, opportunities for improvement, and areas of risk. Present detailed performance reports to senior leadership, offering actionable recommendations to enhance service delivery.
Job description
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