Senior Manager, Workforce Management - Frisco

Role Overview · Do you want to use your quantitative and analytical skills within Workforce Management (WFM) to optimize McAfee's Customer Success workforce? You'll partner with multiple BPO Workforce Management teams, conducting integrated capacity forecasting and planning, and ...

Role Overview: · Do you want to use your quantitative and analytical skills within Workforce Management (WFM) to optimize McAfee's Customer Success workforce? You'll partner with multiple BPO Workforce Management teams, conducting integrated capacity forecasting and planning, and ...

Role Overview: · Do you want to use your quantitative and analytical skills within Workforce Management (WFM) to optimize McAfee's Customer Success workforce? You'll partner with multiple BPO Workforce Management teams, conducting integrated capacity forecasting and planning, and ...

Develop and execute comprehensive WFM strategies that align with company goals and customer service objectives. Lead the WFM team in forecasting, capacity planning, scheduling, and real-time management to ensure optimal staffing levels and service performance across all customer ...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. · As Senior Manager Workforce Management, you provide leadership and oversight across multiple Workforce Management teams, ensuring alignment with organizational objecti ...

As Senior Manager Workforce Management,you provide leadership and oversight across multiple Workforce Management teams. · ...

As Senior Manager Workforce Management you provide leadership and oversight across multiple Workforce Management teams ensuring alignment with organizational objectives and driving operational excellence. · You will be required to be onsite on an as-needed basis typically days pe ...

Role Overview · As Senior Manager Workforce Management, you provide leadership and oversight across multiple Workforce Management teams, ensuring alignment with organizational objectives and driving operational excellence. By collaborating with senior stakeholders, you influence ...

+ Job summary: As Senior Manager Workforce Management, you provide leadership and oversight across multiple Workforce Management teams, ensuring alignment with organizational objectives and driving operational excellence. · + Qualifications:8+ years in workforce management or a r ...

We are seeking a Workforce Manager to ensure the right talent is assigned to the right projects at the right time. · ...

As a WFM & Reporting Analyst, you will be responsible for reviewing, analyzing, forecasting and managing call volumes and average handle time to provide volume allocations and forecasts for contact center support. · ...

The Workforce Management Manager is responsible for leading a team of analysts and schedulers within a Region. · Leads day-to-day operations of the Workforce Management (WFM) Team. · ...

The Workforce Management Manager is responsible for leading a team of analysts and schedulers within a Region. · Responsible for optimizing staff deployment and resource allocation. · ...

The Workforce Management Manager is responsible for leading a team of analysts and schedulers within a Region. This includes optimizing staff deployment and resource allocation. · Scheduling staff · Analyzing performance metrics to ensure service levels are met · ...

The Workforce Management Manager is responsible for leading a team of analysts and schedulers within a Region.Responsible for optimizing staff deployment and resource allocation, including forecasting demand, scheduling staff and analyzing performance metrics to ensure service le ...

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. · Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our ...

Description · Provide a great customer and agent experience by effectively delivering real-time (intra-day) schedule management with the purpose of optimizing resources to achieve business objectives · PRINCIPAL ACCOUNTABILITIES · Provide real-time monitoring via available tools ...

Role Description: · Complete ownership and management of workforce management process including Horizontal resource management, staffing and contractual hiring. · Accountable for resolving all escalations regarding resource management with Horizontal Heads and HR functions. · Lea ...

Description · Role Description: · Complete ownership and management of workforce management process including Horizontal resource management, staffing and contractual hiring. · Accountable for resolving all escalations regarding resource management with Horizontal Heads and HR fu ...

Location: On site in Memphis, TN, Charlotte, NC, Dallas, TX, Knoxville, TN, Orlando, FL, Miami, FL, New Orleans, LA, Lafayette, LA, Birmingham, AL, or Nashville, TN. · Summary · Make the workforce plan real, at scale. As the Program Implementation lead for Workforce, you will ope ...