Jobs
>
San Francisco

    Spread Operations Program Lead - San Francisco, United States - Instacart

    Instacart
    Instacart San Francisco, United States

    Found in: beBee S2 US - 2 weeks ago

    Default job background
    CONTRACT
    Description

    We're transforming the grocery industry

    At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

    Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

    Instacart is a Flex First team

    There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it's from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.


    Overview

    About the Role - We are seeking an organized, analytical and highly motivated individual to provide contractor support to Instacart's Spread Operations team. The ideal contractor finds it exciting to uncover unusual patterns in behavior and is passionate about investigating these patterns further to get to the root of the problem and work cross-functionally to drive solutions. In this role, you will need to make critical & sensitive decisions quickly while maintaining strong attention to detail. It's important to appreciate that you will be operating in a very dynamic environment which requires always having an eye towards improvement.

    About the Team - This team takes data-driven, customer-first approaches to identifying efficiency and quality opportunities to improve the customer experience and improve clarity for retailers and Instacart's bottom line. As a Spread Operations Program Lead, you will support Instacart's Spread team by executing and optimizing day to day processes and provide clarity on key cost drivers to Instacart and their partners, which includes being accountable for weekly metrics. The role will oversee and improve programs of shopper and catalog quality. In addition, you will be at the forefront of developing & implementing strategies that ensure the ongoing stability of the Instacart platform.

    This is a 6-month contracted position at Instacart with expectations to work 40 hours per week. This is a non-exempt position, paid hourly and eligible for additional hours as necessary.

    About the Job

    • Responsible for leading projects and work streams to meet goals and objectives with a high degree of precision while adapting to unexpected issues and proactively driving solutions
    • Ensure accurate and granular reporting on performance and QA for improvement areas
    • Develop deep subject matter expertise in Customer and Shopper Transactions
    • Create & maintain detailed documentation of operational procedures including regularly auditing current policies
    • Analyze problems logically with a focus on attention to detail while maintaining confidentiality
    • Effectively communicate to cross-functional stakeholders new trends and unusual cases, helping size business impact and gain deep rooted buy-in for sustainable wins
    • Optimize supporting processes through multiple iterations, standardizing to the point of near-automation
    • Research and analyze data using internal and external tools to identify fraudulent activity and understand opportunities to minimize fraud and reduce unnecessary customer impact
    • Partner with internal stakeholders to ensure a high level of compliance, while also developing long-term sustainable solutions.
    • Resolve customer and shopper account issues through timely and effective responses

    About You

    Minimum Qualifications

    • Bachelor's degree in Math, Economics, Finance, Business or other related field
    • 4-6 years work experience in a relevant field with demonstrated business acumen and a track record of leveraging data for business impact
    • Strong proficiency in Excel/Google Sheets
    • Demonstrated ability to effectively lead projects and work streams from inception to launch
    • High degree of ownership and accountability
    • Strong critical thinking and problem solving
    • Strong communication, writing, and attention to detail
    • Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
    • Ability to resolve critical and sensitive issues quickly in a fast-paced environment
    • Ability to operate within a high degree of confidentiality
    • Experience in creating and improving processes

    Preferred Qualifications

    • Dedication to providing white-gloved customer service
    • Strong understanding of SQL is a plus
    • Willingness to work weekends, evenings or holiday when necessary

    #LI-Remote

  • buildspace

    program lead

    Found in: beBee S2 US - 2 weeks ago

    buildspace San Francisco, United States Full time

    we're the place to give your idea a shot. any ideas. · we're looking for someone to lead the largest accelerator in the world — nights & weekends. · it's six-weeks where you could start any idea from zero on your nights and weekends, and by the end you would have your first fans, ...

  • University of California - San Francisco

    Program Design Lead

    Found in: One Red Cent US C2 - 5 days ago

    University of California - San Francisco San Francisco, United States

    · Program Design Lead · MED-ZSFG-CVP · Full Time · 77822BR · Job Summary · Contracted position & will end 2 years from date of hire · Amend at UCSF seeks to recruit a Program Design Lead to manage program and curriculum development operations and to serve as the key manager of a ...

  • Stripe

    New Hire Programs Lead

    Found in: Lensa US 4 C2 - 14 hours ago

    Stripe San Francisco, United States

    Who we are · About Stripe · Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. ...

  • Pinterest

    Sr. Lead, Marketing Program Management

    Found in: One Red Cent US C2 - 3 days ago

    Pinterest San Francisco, United States

    About Pinterest: · Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they l ...

  • Pinterest

    Sr. Lead, Marketing Program Management

    Found in: Jooble US O C2 - 2 days ago

    Pinterest San Francisco, CA, United States

    About Pinterest : · Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life the ...

  • The AI Education Project

    Senior Programs Lead, West Coast

    Found in: ZipRecruiter Test10S US C2 - 1 hour ago

    The AI Education Project San Francisco, United States

    Job Description · Job Description: · About aiEDU The AI Education Project (aiEDU) is a growing 501(c)(3) non-profit that creates equitable educational experiences to excite and empower learners everywhere with AI literacy. We educate students—especially those disproportionately i ...

  • Pinterest

    Sr. Lead, Marketing Program Management

    Found in: beBee S2 US - 3 days ago

    Pinterest San Francisco, United States Full time

    · About Pinterest: · Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life th ...

  • Adobe

    Program Manager Lead, Content Supply Chain

    Found in: beBee S2 US - 6 days ago

    Adobe San Francisco, United States Full time

    JOB LEVEL · P50EMPLOYEE ROLE · Individual ContributorThe Opportunity · We are looking for a Program Management Lead to join the Marketing Program Management and Operations Team at Adobe The Brand Marketing Ops Team is a centralized function designed to lead initiatives that impa ...

  • JLL

    Quality Management System Program Lead, Life Sciences

    Found in: Talent US C2 - 4 days ago

    JLL San Francisco, United States Full time

    JLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our ind ...

  • ThinkBAC Consulting

    Sr. Energy Storage AP Accounting Associate

    Found in: Zoho Direct Apply - 4 hours ago

    ThinkBAC Consulting San Francisco, United States

    This is a remote position. · Sr. Renewables AP Accountant, Energy Storage · Locations: FULLY REMOTE (Anywhere in the USA) · This an opportunity to join an industry leading renewable energy venture and IPP with strong private equity backing that is focused on the development/execu ...

  • Verily

    clinical program management lead

    Found in: MyJobHelper US C2 - 2 days ago

    Verily South San Francisco, CA , USA, United States

    Who We Are · Verily is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, our purpose is to bring the promise of precision health to everyone, every day. W ...

  • ThinkBAC Consulting

    Sr. Energy Storage Financial Accountant

    Found in: Zoho Direct Apply - 1 day ago

    ThinkBAC Consulting San Francisco, United States

    This is a remote position. · Sr. Renewables Financial Accountant, Energy Storage · Locations: FULLY REMOTE (Anywhere in the USA) · This an opportunity to join an industry leading renewable energy venture and IPP with strong private equity backing that is focused on the developmen ...

  • Paradigm Information Services, Inc.

    Tax Manager

    Found in: Zoho Direct Apply - 1 day ago

    Paradigm Information Services, Inc. San Francisco, United States

    Paradigm is seeking a Tax Manager to join our client, located in San Francisco, CA. In this vital role, you will lead complex tax projects for high-net-worth individuals and various corporate entities, maintaining our reputation for delivering exceptional tax services. · Type: Di ...

  • Infinity Systems

    Bookkeeper (male/female/diverse)

    Found in: Orion Innovations US - 5 days ago

    Infinity Systems Potrero, CA, United States Freelance

    Our company, based in Potrero, CA, specializes in creating loyalty programs for employees and customers of renowned companies in Germany. We are currently seeking support for our team. Over 1,000 companies already use our personalized employee benefit programs. Our programs provi ...

  • Crimson Technologies

    Working student in the field of sales/marketing

    Found in: Orion Innovations US - 5 days ago

    Crimson Technologies Potrero, CA, United States Freelance

    Student Worker: Sales/Marketing (m/f/d) · Part-time job · - The iq media marketing gmbh, a company of the HANDELSBLATT MEDIA GROUP, is known for its successful marketing of leading media in the German-speaking market. Our mission is to develop traditional advertising products and ...

  • Volkswagen

    Principal Program Lead

    Found in: Click to Hired US C2 - 3 days ago

    Volkswagen Belmont, United States

    VW. Two letters. Endless opportunities. A bright future.Innovation. Sophistication. Optimization. This is our Passion.Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg is one of the world's leadin ...

  • The Davey Tree Expert Company

    Vegetation Program Lead

    Found in: Talent US C2 - 5 days ago

    The Davey Tree Expert Company San Mateo, United States Full time

    Position Overview · We are currently looking to add a dynamic UVM Lead Specialist to our passionate team of environmental professionals. · Job Duties · Inspect distribution utility right-of-ways and access to Right-of-Way (ROW) areas, for compliance with state clearance stand ...

  • The Davey Tree Expert Company

    Vegetation Program Lead

    Found in: ZipRecruiter Test10S US C2 - 3 days ago

    The Davey Tree Expert Company Martinez, United States

    Job Description · Job DescriptionAdditional Locations: San Mateo, CA · Primary Locations: CA, Martinez, 821 Main St, 94553 · Requisition ID: 194925 · Position OverviewWe are currently looking to add a dynamic UVM Lead Specialist to our passionate team of environmental profession ...

  • The Davey Tree Expert Company

    Vegetation Program Lead

    Found in: beBee S2 US - 2 weeks ago

    The Davey Tree Expert Company Martinez, United States

    Additional Locations: San Mateo, CA · Primary Locations: CA, Martinez, 821 Main St, 94553 · Requisition ID: 194925 · Position Overview · We are currently looking to add a dynamic UVM Lead Specialist to our passionate team of environmental professionals. · Job Duties · Inspect d ...

  • Visa, Inc.

    lead technical program manager

    Found in: MyJobHelper US C2 - 2 days ago

    Visa, Inc. Foster City, CA, USA, United States

    Visa Technology & Operations LLC, a Visa Inc. company, needs a Lead Technical Program Manager (multiple openings) in Foster City, CA to. Work with business and technology subject matter experts to assess requirements, define scope, create estimates, Program Manager, Technical, Pr ...