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    Sales Associate - Indian Trail, United States - Massage Envy

    Massage Envy
    Massage Envy Indian Trail, United States

    2 weeks ago

    Massage Envy background
    Part time
    Description

    Overview


    Massage Envy Indian Trail provides whole body wellness services.

    We are looking for a customer-oriented sales associate. A sales associate will act as a liaison, provide product/services information, set appointments and provide sales recommendations. The best associates are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Problem-solving comes naturally to our associates.

    Responsibilities

    • Generate sales (memberships, product & add-ons); match or exceed goals assigned
    • Manage large amounts of incoming calls
    • Identify and assess customers' needs to achieve satisfaction
    • Provide accurate, valid and complete information by using the right methods/tools
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers
    • Ability to work alone on shifts and handle any customer interactions

    Skills

    • Proven customer support experience or experience as a client service representative
    • Spa and sales experience is a plus
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Efficient in working with computers
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • High school degree

    Salary

    $12.50/hour - $13/hour + commission


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