- Customer-facing voice for Ooma Enterprise tasked with providing a consistent, prompt, and high-quality level of customer support
- Troubleshoot and solve Tier 1 issues, escalate where needed, and follow-up promptly to ensure client expectations are both met and exceeded
- Assist customers to effectively use Ooma products to meet their business needs
- 2-year degree from technology/trade school/college or proven equivalent work experience required
- Strong aptitude for technology and ability/desire to learn new software and hardware
- Experience in VOIP/LTE/Telecommunications preferred
- Knowledge of Networking fundamentals (TCP/IP, DHCP, VPN) a plus
- Outstanding time management, organizational, problem solving and analytical skills
- Exceptional communication skills adept at translating difficult technical terms and problems into relatable language for a wide audience
- Thrives in a multi-tasking environment and can adjust priorities on the fly
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund)
- Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- Commuter benefits
- 401k & employer match
- Employee Stock Purchase Plan (ESPP)
- Paid time off, sick days, as well as corporate holidays observed
- Employee Assistance Program
- Life Balance benefits with Travel assistance services and Identity theft and will preparation services (#LI-CC1)
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Help Desk Analyst I
1 week ago
Florida Peninsula Insurance Company Boca Raton, United States**About Us**: · At Florida Peninsula Insurance, we pride ourselves on our dynamic, supportive IT environment. Our mission is to leverage technology to enhance the efficiency and security of our operations, ensuring we continue to provide exceptional service to our clients. · **Po ...
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Help Desk Analyst I
4 weeks ago
Florida Peninsula Insurance Boca Raton, United StatesJob Details · Job Location · Corporate Office - Boca Raton, FL · Position Type · Full Time · Description · About Us: · At Florida Peninsula Insurance, we pride ourselves on our dynamic, supportive IT environment. Our mission is to leverage technology to enhance the efficienc ...
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Help Desk Analyst I
3 weeks ago
Florida Peninsula Insurance Company Boca Raton, United States OTHERAbout Us: · At Florida Peninsula Insurance, we pride ourselves on our dynamic, supportive IT environment. Our mission is to leverage technology to enhance the efficiency and security of our operations, ensuring we continue to provide exceptional service to our clients. · Position ...
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Help Desk Analyst
2 weeks ago
Incubation Systems Private Limited Fort Lauderdale, United StatesScope of Work · Responsible for software and hardware support of workstation and networking devices. · Provides technical advice, guidance and informal training to customers using hardware and software programs. · Troubleshoots and restores routine technical service and equipment ...
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IT Help Desk Analyst
5 days ago
TooJay's Deli West Palm Beach, United States: · About TooJay's · Since 1981 TooJay's Deli has been a fan favorite. With several locations across Florida, we are famous for piled-high sandwiches, hearty portions of homemade comfort foods and made-from-scratch soups, salads and baked goods. · We believe our teams are our ...
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United Data Technologies Miramar, United StatesUDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides flexible and interoperable services, including mobility, cloud, collaboration, data, cyber security ...
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PC Support/Help Desk Analyst
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Gravity IT Resources Fort Lauderdale, United StatesJob Title: PC Support/Help Desk Analyst · Location: Fort Lauderdale, FL · Job Type: Contract · Referral Fee: · Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly · P ...
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Systems Project Analyst
2 weeks ago
The State of Florida Fort Lauderdale, United StatesRequisition No: 829184 · Agency: Florida Gaming Control Commission · Working Title: Systems Project Analyst (Help Desk Technician) · Pay Plan: Career Service · Position Number: · **Salary**: $55, $60,787.00 commensurate with experience · Posting Closing Date: 05/27/2024 · **Tota ...
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SAP Analyst
2 weeks ago
Aegistech Boca Raton, United StatesA SAP Analyst job is available with our client, a company in the healthcare industry, located in Boca Raton, FL. This is a 100% on-site position and a direct-hire, full-time role. · The Business Systems Analyst is responsible for performing a variety of business system support a ...
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SAP Analyst
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Aegistech Boca Raton, United StatesA SAP Analyst job is available with our client, a company in the healthcare industry, located in Boca Raton, FL. This is a 100% on-site position and a direct-hire, full-time role. · Check out the role overview below If you are confident you have got the right skills and experien ...
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Software Support QA Analyst
4 days ago
Florida Peninsula Insurance Boca Raton, United StatesJob DetailsJob LocationCorporate Office - Boca Raton, FLRemote TypeFully RemotePosition TypeFull TimeSalary Range$65, $75,000.00 DescriptionPosition Summary: The position is responsible for software and website manual functional testing. Responsibilities include documenting test ...
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Business Systems Analyst
2 weeks ago
Aegistech Boca Raton, United StatesJob Description: · A Business Systems Analyst job is available with our client, a company in the healthcare industry located in Boca Raton, FL. This is a 100% on-site position and a direct hirefull-time role. · The Business Systems Analyst is responsible for performing a var ...
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Senior Cyber-Security Analyst
1 week ago
Expert In Recruitment Solutions Boca Raton, United StatesSenior Cyber-Security Analyst · MUST come on-site 3 days a week in the Boca Raton, FL area. Either local or willing to relocate. · Please only send candidates that have over 6 years of experience in the cyber security space with SIEM experience. · The Senior Cyber-Security Anal ...
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Software Support QA Analyst
1 week ago
Florida Peninsula Insurance Boca Raton, United StatesJob Details · Job Location · Corporate Office - Boca Raton, FL · Remote Type · Fully Remote · Position Type · Full Time · Description · Position Summary: · The position is responsible for software and website manual functional testing. Responsibilities include documenting ...
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Software Support QA Analyst
6 days ago
Florida Peninsula Insurance Boca Raton, United StatesJob Details · Job Location · Corporate Office - Boca Raton, FL · Remote Type · Fully Remote · Position Type · Full Time · Salary Range · $65, $75,000.00 · Description · Position Summary: · The position is responsible for software and website manual functional testing. R ...
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Analyst
1 week ago
Infinity Sales Group Boca Raton, United StatesJob Summary: · The Analyst will be self-motivated, detail-oriented individual that can work in a fast paced, time sensitive environment, handling projects from receipt of raw data to output of production files, including data clean-up and data management. · Essential Functions ...
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Quality Assurance Manager
3 weeks ago
Crisis24 Boca Raton, United StatesCrisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced ...
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Senior Manger Financial Systems
3 weeks ago
Everon Boca Raton, United StatesCompany Overview: · The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference for our organization, the customers we serve and the communities we protect. When youre a part of Everon, youll have the opportunity to be a part of ...
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Senior Manger Financial Systems
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DEFENDERS Boca Raton, United StatesCompany Overview: · The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part ...
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Senior Manger Financial Systems
4 weeks ago
Everon Boca Raton, United StatesCompany Overview: · The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part ...
Technical Support Desk Analyst - Boca Raton, United States - ooma
Description
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
Technical Support Desk Analyst
About the Role:
As an Ooma Technical Support Desk Analyst you assist customers with installation and troubleshooting of managed customer premise equipment and services. You will serve as the first line of contact for Ooma Enterprise, providing initial troubleshooting of IP Telephony anomalies, and facilitating internal and external escalations where necessary. The Tech Support Desk Analyst handles direct customer support requests and provide guidance to onsite field technicians during Installation of equipment. You will collaborate with Ooma Enterprise team members to resolve issues.
Are you detail oriented? Do you have a track record of outstanding customer service and are known for your ability to quickly analyze what people need and establish rapport? This role is tailor-made for someone with a technical aptitude, eagerness to learn, great interpersonal skills, out of the box problem solving skills and who fundamentally enjoys customer interaction and assisting others.
**This position pays $20-22/hour and is required onsite M-F in our Boca Raton, FL office.
What You'll Do:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
Technical Support Desk Analyst professionals in Boca Raton
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Jake Wert
CISO CTO CIO DevOps Cloud Automation Security