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    Front Desk Coordinator - San Francisco, United States - Sollis Health FL, Inc.

    Sollis Health FL, Inc.
    Sollis Health FL, Inc. San Francisco, United States

    1 week ago

    Default job background
    Description
    Sollis Health is looking for a passionate, customer service and hospitality-driven,

    Front Desk Coordinator


    to play an important role in our member's experience as the first person they interact with when they come into our concierge clinics.

    You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process.

    Full Time - 36 hours/week - 8a-8p

    Specifically, your duties will include:


    Greeting members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high-level of customer service.


    Managing patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.

    Conducting temperature checks and COVID screening questions.

    Entering membership leads and patient demographics into Salesforce

    Scheduling follow up appointments for medical evaluations, vaccinations and house calls as appropriate.

    Addressing any member questions or concerns in a timely manner and escalating them as needed.

    Answering the Sollis medical hotline as needed and directing patients to the appropriate team members for their medical care, billing questions or other needs

    Keeping the office space and the entire clinic clean and presentable meeting Sollis brand standards.

    Distributing mail and

    facilitating mailing items to members and signing for packages on occasion

    .


    Checking inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed.

    Performing related duties as required

    Experience

    We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:

    Associates degree or greater required

    1-2 years of previous hospitality and/or medical office experience strongly preferred

    Excellent administrative background, especially in managing customers on the phone

    Ability to efficiently execute (and often improve) established office routines and policies.

    Skills

    To be successful in this role, candidates will demonstrate the following:

    Exceptional organizational and attention to detail.

    Excellent communication skills and the ability to work cross-functionally among departments and teams.

    Tech-savvy with the ability to learn new technology quickly.

    Ability to think and work independently, effectively, and efficiently as if running your own business unit

    Ambitious, strong work ethic, and open to new ideas


    Range:
    $25-30/hr

    This is the anticipated rate/range Sollis Health reasonably expects to pay candidates for this position in San Francisco.

    Sollis Health is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location.

    Actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.

    #J-18808-Ljbffr
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