- Schedules office and hospital based medical procedures for patients with appropriate Provider and time/location slot, utilizing appropriate scheduling.
- Responsible for obtaining insurance authorization for surgical procedures and communicating authorization status with patient and the hospital.
- Notifies insurances of any rescheduled surgery dates.
- Checks all surgery/procedure paperwork for accurate surgery dates and enters notes/special instructions needed for scheduling in the electronic medical record.
- Scans documentation into patients' electronic medical records.
- Completes pre-procedure phone calls and confirms appointment times with patient.
- Takes appropriate action in responding to questions from patients.
- Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed.
- Documents any and all conversations with patients, insurance companies, and physicians in EMR
- Other duties may be assigned.
- Excellent customer service
- Problem resolution skills
- Critical thinking skills and ability to analyze datasets
- Effective verbal and writing skills
- Microsoft Office knowledge (Word, Excel, and Outlook)
- Demonstrates customer-focused interpersonal skills and interacts effectively with practitioners, the interdisciplinary healthcare team, community agencies, patients, and families who may have diverse opinions, values, and religious and cultural ideals.
- Demonstrates ability to work autonomously and be directly accountable for results
- Demonstrates flexibility
- Exhibits capability to influence and negotiate individual and group decision making
- Possesses skills to function effectively in a fluid, dynamic, and rapidly changing environment
- Displays proven ability to positively influence behavior and outcomes
- Ability to work effectively as a team member with physicians and other staff.
- Ability to react calmly and effectively in emergency situations.
- Ability to appropriately interact with patients, families, staff and others.
- Ability to flexibly respond to changing demands.
- Ability to plan, organize, prioritize and direct the work of others.
- Ability to communicate clearly and effectively in English, both verbally and in writing.
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Surgery Scheduler - Salinas, United States - Cypress Healthcare Partners
Description
Job Description
Job DescriptionSalinas Valley Health OBGYN
SUMMARY
The Surgery Scheduler duties include scheduling office based and/or hospital procedures consistent with the patients diagnosis and procedure request. The Surgery Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/ cancellations in a timely, accurate manner. Individual must be organized, and be able to manage a demanding workload with accuracy.
ESSENTIAL DUTIES AND RESPONSIBILITIES
EDUCATION and/or EXPERIENCE
The employee performing this position is expected to hold a High school diploma or general education degree ("GED"); and at least three months (preferably six months) related experience (e.g., health care setting, customer service, etc.) and/or training; or equivalent combination of education and experience. The employee performing this position is expected to have some experience with medical terminology and understanding of medical insurance process. S/he must be able to understand or quickly learn about the differences between and among patients with private insurance, Medicare, Workers' Compensation and self-paying patients, etc.
Bilingual in Spanish.
KNOWLEDGE
The jobholder must demonstrate current competencies applicable to the job position.
ABILITIES:
CONDITION OF EMPLOYMENT:
Salinas Valley Health Clinics requires you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. In addition, new hires must prove that they have received a booster dose of the COVID-19 vaccination if eligible or must receive a booster dose of the COVID-19 vaccination within 15 days after becoming eligible.
The range displayed on this job posting reflects the target for new hire salaries for this position.
