Donor Relations Manager - Spartanburg, United States - Girl Scouts of South Carolina - Mountains to Midlands

Description

Job Description

Job Description

Position will be based at one of our Service Center locations in Columbia, Greenville or Spartanburg

The Donor Relations Manager is responsible for the effective use of the donor management platform, managing the fund development stewardship plan, supporting the work of the fund development team, and managing a specific donor portfolio as a part of the overall fund development plan.

The Donor Relations Manager serves as a liaison to internal and external customers by providing customer service and data support. Works with the fund development team to implement the council's strategic plan to increase the capacity of a growing nonprofit organization.

Accountabilities

Donor Management Platform (40%):

• Administrator of the donor management software platform, Bloomerang, and its ancillaries.
• Maintain, extract, and manipulate highly confidential data; comply with council standards of data protection and hold end users accountable for doing so.
• Maintain data accuracy and improve the quality of the platform's functionality.
• Update operating procedures for the fund development department and create new procedures as needed, including maintaining the standard operating procedures and policies for the donor management software.
• Train, support, track, and hold accountable all end users according to operating standards.
• Serve as council liaison and administrator for third-party income sources (for example, corporate workplace giving, Charities Aid Foundation, Benevity, YourCause, Giving, etc.).
• Designate, process, and record all incoming gifts (including cash, checks, credit card, ACH/EFT, and third-party sources); and work closely with the Finance department and customer service staff to designate and receive income.
• Work closely with Finance department to perform monthly and annual reconciliation of contributions; and provide any information needed for the annual financial audit.
• Work within Salesforce, Looker, and other council data storage platforms to coordinate data needed by the fund development team.
• Work with the IT Manager on technical maintenance and upgrades of fund development software.

Stewardship Plan (20%):

• Create/process appropriate gift acknowledgements with tax information according to the fund development stewardship plan for communications and timeliness.
• Assign activities to fund development team members according to the stewardship plan and track accountability.
• Create and implement donor stewardship communications according to the stewardship plan (for example, impact statements, newsletters, individual correspondence, etc.).
• Work with fund development team continually to improve the stewardship plan, donor/prospect segmentation, and plan effectiveness.

Support (20%):

• Manage all funding records, including file preparedness, weekly and monthly reports, data segmentation, paper files, campaign files, dashboards, ROI reports, and other reports.
• Enter data generated by the fund development team (for example, new community contacts, donor interactions, event activities, etc.) into the donor management platform.
• Continually analyze donor trends and giving potential in order to make recommendations and influence strategic decisions on fund development solicitations.
• Provide demographic and financial information as requested for soliciting prospects and existing donors.
• Support event planning, implementation, volunteers, attendees, reporting, and recordkeeping.
• Support fund development projects within the council's strategic plan.
• Generate mailing lists and data exports for fund development and council-integrated correspondence.
• Work closely with the MarComm team to incorporate donor management software/ancillary functions into the council website.

Manage Donor Portfolio (20%):

• Responsible for developing and managing an active portfolio of prospects and donors achieving benchmark targets and closures exceeding the minimum annual goal as outlined in the Fund Development plan.
• Under the direction of the Chief Development Officer (CDO), cultivate, solicit new donors, and reestablish relationships with lapsed donors by cultivating an ongoing relationship designed to move a donor prospect to a greater level of engagement, makes personal contact with donors focusing on retention and upgrades of individual gifts, gaining sound understanding and commitment of the donor.
• Initiates discovery calls to build and manage database prospect pool; cultivates and solicits prospects through personal visits and written communication.
• Partner with CDO and other fund development staff in driving the Emerald Circle campaign (within an assigned area), providing direction and encouragement for regular contributions supporting girl leadership.

General:

• Understand and apply relevant IRS rules, donor rights, and GSUSA standards to ensure compliance with applicable laws.
• Support effective inter- and intra- departmental relationships.
• Attend and participate in fund development meetings, council staff meetings, and with other committees as requested.
• Assists in the smooth functioning of the council by performing other duties as assigned.

Requirements

• Must possess expert knowledge of council's donor management system, have the ability to communicate verbally and in writing with computer users, manage multiple high-priority projects, and perform routine daily maintenance with a high degree of efficiency, which also includes technical support and training.
• If available, certified with council's donor management system, or certification in process.
• Must have in-depth knowledge of fundraising methodologies, donor database system, donor management, and event planning.
• Outstanding ability to give and receive information by telephone, in person, and in writing.
• Documented success with information, analysis, work plan formulation, written materials preparation, goal articulation and action plan creation and execution.
• Ability to work independently and prioritize work while managing multiple deadlines for self and others.
• Working knowledge of a customer service delivery model and engaged, participatory management; and project management.
• Upon hire, must hold personal membership in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law.
• Must have personal transportation and the ability to drive; possess a valid driver's license; maintain personal auto insurance/meet the council insurance company's requirement for coverage; and submit to drug test and background check.

Benefits

We offer rich, comprehensive medical, dental, and vision benefits that includes Council covering 85% of the employee costs (dependent coverage is also offered at employee's expense). The council pays for the short and long-term disability plans as well as a life insurance policy. Other offerings include supplemental life as well as ancillary programs. With a 401(k) plan offered as well, we have a generous PTO accrual package with holidays and much more.

Equal Opportunity Employer (EOE)

Company DescriptionGirl Scouts of South Carolina – Mountains to Midlands council is the largest organization serving girls in South Carolina. The council has a current membership of close to 6,000 girls, more than 3,000 volunteers and a staff of 40 (plus an additional 30+ seasonally). Girl Scouting is the largest organization for girls in the world. Our mission is to build girls of courage, confidence, and character who make the world a better place. Through activities in science and technology, business and economic literacy, and outdoor and environmental awareness, Girl Scouting provides girls with opportunities for fun and friendship while fostering the development of leadership skills and self-esteem

Company Description

Girl Scouts of South Carolina – Mountains to Midlands council is the largest organization serving girls in South Carolina. The council has a current membership of close to 6,000 girls, more than 3,000 volunteers and a staff of 40 (plus an additional 30+ seasonally). Girl Scouting is the largest organization for girls in the world. Our mission is to build girls of courage, confidence, and character who make the world a better place. Through activities in science and technology, business and economic literacy, and outdoor and environmental awareness, Girl Scouting provides girls with opportunities for fun and friendship while fostering the development of leadership skills and self-esteem