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Front Desk Agent
3 days ago
Residence Inn East Baltimore at the Johns Hopkins Medical Campus Baltimore, United StatesGreets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. · The Front Desk Agent will: · - Greet customers immediately with a friendly and sincere welcome. Use ...
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Front Desk Agent Welcome Enthusiast
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Canopy Hilton Harbor Point Baltimore, United States Part time**Canopy by Hilton Baltimore | Harbor Point Hotel** · is looking for bright talent to model Hilton's vision: "To fill the earth with the light and warmth of hospitality." · FRONT DESK AGENT | WELCOME ENTHUSIAST (PART TIME) · **Position Summary**: · Front desk clerks assist with a ...
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Front Desk Agent
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Embassy Suites Baltimore BWI Linthicum, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
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Palette Hotels Spring, United StatesEssential · **Responsibilities**: · As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impre ...
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Front Desk Agent
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Crescent Hotels & Resorts Baltimore, United StatesAs a Front Desk Agent, you would be responsible for greeting, registering and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, candidates would be respon Front Desk, Agent, Hotel · ...
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Front Desk Agent
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Hampton Inn and Suite Houston Spring Spring, United States Part timeWe are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and ame ...
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Front Desk Agent
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University Towers Condominium Silver Spring, United StatesJob Summary: · We are seeking a reliable and customer-oriented Front Desk Agent to join our team for the weekend shift (Saturday: 10AM - 6PM & SUN 1PM - 6PM). As a Front Desk Agent, you will be the first point of contact for our residents, visitors, and contractors and are expect ...
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Front Desk Agent
2 weeks ago
Aimbridge Hospitality Baltimore, United StatesThis position will require weekends and PM shifts Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary r Front Desk, Agent, Hospitalit ...
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Front Desk Agent
3 weeks ago
Aimbridge Hospitality Baltimore, United StatesAimbridge Hospitality - Hampton Inn White Marsh [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, ma ...
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Front Desk Agent
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ONQUEST Silver Spring, United StatesFront Desk Agent · Position Requirements · - Excellent verbal and written communication skills · - Excellent problem-solving skills · - Takes pride and ownership in the position and property · - Ability to listen and react quickly to residents' and guests' requests in a genuine m ...
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Front Desk Agent
1 week ago
Aimbridge Hospitality Baltimore, United StatesAimbridge Hospitality - Fairfield Inn & Suites White Marsh [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for info ...
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Front Desk Agent
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Marriott Spring Spring, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
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Donohoe Construction Company Baltimore, United States** Front Desk Agent | Welcome Enthusiast** · **Job Category****:** Front Desk/Office **Requisition Number****:** FRONT01422 Showing 1 location **Job Details** · **Description** · **Canopy by Hilton Baltimore | Harbor Point Hotel** · is looking for bright talent to model Hilto ...
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Front Desk Agent
2 weeks ago
Donohoe Companies Baltimore, United States Part timeCanopy by Hilton Baltimore | Harbor Point Hotel · is looking for bright talent to model Hilton'svision: "To fill the earth with the light and warmth of hospitality." · FRONT DESK AGENT | WELCOME ENTHUSIAST (PART TIME) · Position Summary: · Front desk clerks assist with all as ...
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Front Desk Agent
1 week ago
The Ivy Hotel Baltimore, United StatesThe Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is a proven team player with previous customer service experience, preferably within the hotel industry. Candidate must have excellent computer and communication skills in English (bi ...
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Front Desk Agent
3 weeks ago
The Ivy Hotel Baltimore, United StatesThe Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is a proven team player with previous customer service experience, preferably within the hotel industry. Candidate must have excellent computer and communication skills in English (bi ...
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front desk agent
3 weeks ago
Aimbridge Hospitality Baltimore, MD, United StatesJob Summary · This position will require weekends and PM shifts · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilitie ...
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Front Desk Agent
2 weeks ago
Aimbridge Hospitality Baltimore, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Front Desk Agent
3 weeks ago
Aimbridge Hospitality Baltimore, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
4 weeks ago
Pyramid Global Hospitality Baltimore, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
Front Desk Agent - Nottingham, Maryland, United States - Fairfield Inn & Suites White Marsh
Description
Job Summary:
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay
Primary responsibilities include:
registering guests making and modifying reservations hotel operator and concierge duties.
Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities:
QUALIFICATIONS:
High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
Ability to read comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
Ability to participate in the creation of an enjoyable work environment
RESPONSIBILITIES:
Approach all encounters with guests and associates in a friendly service oriented manner.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
Handle requests for information mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service facilities and hours of operation.
Answer inquiries from guests regarding restaurants transportation entertainment etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
Property Details:
Located 14 miles north of Baltimore, visitors will find countless shopping and entertainment options such as White Marsh Mall, IKEA, The Avenue at White Marsh, and iFLY indoor skydiving.
Guests can stay fit in our fitness center or relax in our outdoor pool with spa and keep hunger at bay with our 24-hour market and complimentary hot buffet breakfast.
Close to many of the Baltimore area's best known attractions and companies including John Hopkins Bayview Medical Center, Baltimore Inner Harbor, and Camden Yards.
Company Overview:
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.
Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.
Join a world of possibility with Aimbridge Hospitality.Benefits:
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan