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Service and Support Staff - City of Industry, United States - MSI Computer Corp

MSI Computer Corp City of Industry, United States

1 month ago

Description

Job Description

Company Overview:

Micro-Star International (MSITM) specializes in the design and manufacturing of motherboards, interface cards, and barebones. In the rapidly changing information technology industry, MSITM has certainly become a vital link in the chain of leading-edge technology.

MSITM keeps the principle of "Award-winning product quality and outstanding customer service" in producing its motherboards and add-on cards, and achieves its position as one of the Top 5 motherboard/video card manufacturers in the world.

Job title: Service & Support Representative

Location: City of Industry, Los Angles

Job Description:

Responsible for picking up and answering incoming phone calls.
Input into our phone system customer info and also note issues and solutions to log all calls received.
Provide technical support for all MSI products that we carry.
Provide technical support for customers who have used our online support form to submit an issue for the product they have.
Provide technical support for customers who have submitted an email into the email folders we provide support for.
Continually monitor the 3 forms of support we provide to our customer as mentioned above. (phone, online and email)
Responsible for the creation of accessory orders.
Responsible for help with registration requests.
Responsible for providing RMA status updates if requested by a customer.
Responsible for issuing RMA's.
Communicating with repair centers to provide technical info if had issued RMA.
Keep updated on new and current products with information put on our server that is available for all techs.
Submit FAQ info for issues they encounter to verify and update our FAQ web page.

Requirements:

Minimum 2 years of technical support and customer service experience required
Sales experience is a plus
People skills are a must
Microsoft Excel/Word/Email
Personal development product experience is a plus
Basic troubleshooting skills
Experience using web based applications
Good computer PC skills
Good communication skills in both written and verbal
Efficient task-tracking and problem-solving techniques
Team player
Fluent In English and Mandarin Chinese is a plus

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

MSI is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. MSI makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For All Qualified Candidates Please Send Your Resume with Job Title to:

MSI Computer – City of Industry, CA
Attn: Tommy Mo
Please email resume to: am-mycareer-

Company DescriptionTOP 500 of Forbes World's Best Employers of 2021.

Micro-Star International (MSITM) is a world leader in gaming, content creation, business & productivity and AIoT solutions. Bolstered by its cutting-edge R&D capabilities and customer-driven innovation, MSI has a wide-ranging global presence spanning over 120 countries. Its comprehensive lineup of laptops, graphics cards, monitors, motherboards, desktops, peripherals, servers, IPCs, robotic appliances, and vehicle infotainment and telematics systems are globally acclaimed. Committed to advancing user experiences through the finest product quality, intuitive user interface and design aesthetics, MSI is a leading brand that shapes the future of technology.
For more information regarding MSI, please visit our company website at

Company Description

TOP 500 of Forbes World's Best Employers of 2021. \r
\r
Micro-Star International (MSITM) is a world leader in gaming, content creation, business & productivity and AIoT solutions. Bolstered by its cutting-edge R&D capabilities and customer-driven innovation, MSI has a wide-ranging global presence spanning over 120 countries. Its comprehensive lineup of laptops, graphics cards, monitors, motherboards, desktops, peripherals, servers, IPCs, robotic appliances, and vehicle infotainment and telematics systems are globally acclaimed. Committed to advancing user experiences through the finest product quality, intuitive user interface and design aesthetics, MSI is a leading brand that shapes the future of technology.\r
For more information regarding MSI, please visit our company website at

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