The person in charge of ensuring the satisfaction and success of customers - Norwich, United States - Eclipse Innovations

Eclipse Innovations
Eclipse Innovations
Verified Company
Norwich, United States

3 weeks ago

Meredith Sinclair

Posted by:

Meredith Sinclair

beBee Recruiter
Description

Who we are

As an HR software company with a professional start-up character, we currently employ around 40 employees at our locations in Munich and Basel. We ensure that HR management becomes fun again by handling all HR processes digitally - from recruiting to personnel administration and talent management to time and performance tracking. Our clients are employers who want more than the limited functionality of simple "all-in-one" software, and at the same time, a completely different user experience and a more cost-effective solution than enterprise solutions. To support our growth as a SaaS company, we are looking for a

Head of Customer Success (m/f/d) HR Software
Full-time, permanent position, Greater Munich area with home office option

Responsibilities

You are an important part of our management team, reporting directly to the management, and are responsible for ensuring that our customers feel well taken care of with jacando as their HR software in their company. To achieve this, you will take on the following tasks:

  • Leading and developing our employees in customer success
  • Constantly optimizing the implementation process of jacando as HR software for the customer, from contract signing to "go-live"
  • Ensuring a state-of-the-art help center and support process for the best possible support for all of our
    • More jobs from Eclipse Innovations
    See all jobs of Eclipse Innovations