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    Customer Service Manager - Virginia, United States - Logan Ward - State Farm Agent

    Logan Ward - State Farm Agent
    Logan Ward - State Farm Agent Virginia, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • Bonus based on performance
    • Competitive salary
    • Opportunity for advancement
    • Paid time off
    • Training & development

    ROLE DESCRIPTION:
    As a Customer Service Manager - State Farm Agent Team Member with Logan Ward - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

    We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

    RESPONSIBILITIES:
    • Establish customer relationships and follow up with customers as needed.
    • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
    • Use a customer-focused, needs-based review process to educate customers about insurance options.
    • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
    QUALIFICATIONS:
    • Property & Casualty insurance license required within 30 days of employment.
    • Dedicated to customer service and proactive in problem-solving.
    • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
    • Excellent communication skills to assist customers and coordinate with other agency team members
    • Comfortable communicating to customers via phone, email and in-person.
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