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    Shift Supervisor - New York, United States - Tempositions, Inc.

    Tempositions, Inc.
    Tempositions, Inc. New York, United States

    2 weeks ago

    Default job background
    Description
    Job Overview

    Shift supervisors will provide and oversee on-site trauma-informed social service deliveryat city sanctuary hotels throughout New York City.

    Working cooperatively with hotel operations and security staff, shift supervisors will welcome and engage migrant and asylum-seeking single adults, families with children, or adult families (without children).

    Supervisors will manage daily social service operations and provide on the ground support and supervision for community associates who are responsible for completing culturally sensitive assessments and making referrals.

    Responsibilities

    Shift supervisors will have teams of 3 to 6 community associates and are responsible for varied tasks including, but not limited to, the following:

    Overseeing social services operations and seamless transitions from one shift to the next

    Supervising and supporting community associates, including reviewing completed assessments

    Ensuring that community associate staff provide culturally sensitive, trauma- informed services

    Ensuring appropriate staff coverage and monitoring attendance

    Intervening in crises and counseling clients as needed

    Planning and troubleshooting with operations and security staff

    Coordinating interpretation and translation services

    Providing coverage for community associate staff as needed

    Meeting with operations and security staff for planning and site management

    Managing and documenting incidents

    Managing and updating rosters and attendance

    Requirements

    Bachelor's degree or two years of relevant social services experience with people who are vulnerable and have experienced significant trauma

    Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services

    Excellent verbal and written communication skills

    Ability to learn quickly and problem-solve under pressure and within prescribed timelines

    Strong organizational and leadership skills

    Ability to work independently and manage a team

    Working knowledge of immigration laws and procedures

    Strong understanding of child development, child welfare, and education requirements

    Preferred Qualifications


    Master's degree in social work or other human services field + two years of relevant experience working with people who enter the U.S.

    seeking asylum

    Fluent in English and Spanish (written and spoken)

    2+ years of experience supervising social services staff in the delivery of culturally sensitive, trauma-informed services

    Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements

    Experience working on-site in a congregate housing setting

    Experience working with the Homeless Services


    Schedule:
    Full-time during the day, evening, or overnight shifts
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