Customer Service Representative - Las Vegas, United States - OpenBet

OpenBet Las Vegas, United States

4 weeks ago

Description

**Customer Service Representative**

Las Vegas, NV, USA

Full-time

**Company Description**

**OpenBet is sport**. The world's top **sports betting** brands choose OpenBet as their partner for world class content, **leading tech** and tailored services. We have their back. So theyre ready with exciting, memorable and safe sports betting experiences, to entertain millions of players worldwide.

OpenBets mission is to **power growth** and **player engagement** for operators through a **global betting ecosystem** that delivers at **scale**, at **speed**, at every great sports event. Our 1000 talented colleagues are the market's top team. We achieve billions of bets in a season; 60,000+ per second (more transactions than Amazon on Prime Day); 100% uptime (zero Superbowl crashes) and we're built on 25 years of imaginative technology that is iterated daily.

OpenBet has established a **premium client base** of more than 75 operators **worldwide** and has 34 licences across the fastest growing regulated sports betting markets in North America, Europe and Asia Pacific. The team is **growing at scale** driven by accelerated demand for our products and significant investment. We offer the speed, dynamism and growth opportunities of a start-up, underpinned by the stability and strength of a global employer.

Working at OpenBet every day is an **opportunity** for you to create **exciting** betting entertainment for millions of sports fans **across the globe.**

**Job Description**

Customer Service Representative: Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both.

**Qualifications**

****Skills:****

Great Customer Service Skills

Strong knowledge in major North American Sports

Knowledge of sports wagering is a plus

Proficient with internet/office tools (MS Outlook, Word, Excel, etc)

Must be self-motivated and dependable

Knowledgeable with social media tools (Twitter, Facebook, Youtube, etc)

Flexible schedule, must be able to work weekends

Able to deal with end users who may be upset or confrontational

Able to contribute effectively to the accomplishment of team and company goals, objectives, and initiatives

Able to work in a team environment

Bilingual a plus (Spanish or Mandarin)

Experience with mobile platforms (iPhone/iPad/Android)

Computer/Tech Savvy

Knowledgeable with various browser configurations

Comfortable breaking down/setting up computers workstations

Familiar with PC internals (Adding RAM, swapping hard drives/Power Supplies)

Basic Desktop/Application troubleshooting

Prior Customer Service / Helpdesk Experience

Answer customer queries and resolve issues when possible, and escalate as needed

****Behavioral Qualities:****

Strong problem solving skills

Ability to work well under pressure

Attention to detail

Strong work ethic

Customer Service oriented with the ability to work with people

**Additional Information**

All your information will be kept confidential according to EEO guidelines.

Customer Service Representative

Las Vegas, NV, USA

Full-time

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