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    Customer Service Representative - Las Vegas, United States - The Siegel Group

    The Siegel Group
    The Siegel Group Las Vegas, United States

    2 weeks ago

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    Description
    Customer Service Representatives are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression. This position is a roving role, meaning this person will work at different locations throughout Las Vegas.


    ESSENTIAL FUNCTIONS

    • Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.
    • Knowledge of room openings and availability.
    • Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
    • Accurately handle all cash and charge transactions.
    • Make cash drops in the safe.
    • Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
    • Take work orders from residents and process correctly in the system.
    • Receive and distribute mail to residents.
    • Maintain a clean and inviting office
    • Other duties as assigned

    REQUIRED EXPERIENCE

    • HS Diploma or equivalent
    • 6 months customer service experience
    • Legally able to work within State and Federal guidelines

    PHYSICAL REQUIREMENTS

    • Continuous standing and walking throughout the duration of each shift.
    • Bending, lifting, and carrying up to 25 pounds.
    • Constant face-to-face interactions with customers.
    • Ability to multi-task and remain positive in busy working conditions.

    WORKING CONDITIONS

    • Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.
    • Comply with the brand and Company uniform and hygiene policies.
    • Fun, fast-paced, upbeat environment


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