- Monitor, evaluate and manage claim staff, workflow, workload, and service levels to ensure effectiveness and efficiency within a claim team
- Minimize or eliminate Department of Insurance regulatory complaints
- Reduce loss costs by developing processes that ensure favorable claim settlements
- Measure key performance indicators and hold individuals accountable for performance within their respective scope of responsibility
- Oversee, train and provide guidance to claim adjusters to ensure they meet or exceed customer service objectives, comply with regulatory requirements and control claim costs
- Hands on involvement in the evaluation, processing, and authorizing claims
- Identify high priority cases and keep them on a close diary
- Negotiate claims and reach positive claim resolutions promptly
- Identify and evaluate process improvement opportunities to increase effectiveness and efficiency
- Answer and respond to attorney, regulatory, producer and consumer inquiries
- Ability to work with others and build relationships with claim staff, supervisors, and managers within the Claim Department
- Maintain an effective and organized operation
- Other duties as assigned
- Bachelor's degree or higher level of education
- Non-Standard Automobile insurance experience a plus
- Ability to expeditiously and accurately assess claim exposure and cost effectively settle automobile claims
- Ability to evaluate insurance coverage issues
- Knowledge of Illinois, Indiana, Pennsylvania, Tennessee and Texas claim practices a plus
- Bilingual Spanish is a plus
- Minimum 3 years of prior or similar work experience
- Excellent customer service skills and the ability to identify potential fast track claims
- Experience negotiating with outside attorneys or pro se litigants either professionally or personally
- Proficiency with technology
- Ability to work independently and collaboratively, as needed
- Excellent oral and written communication skills
- A responsible and conscientious nature
- Superior coverage and liability analysis and confirmation skills
- Problem solving aptitude
- Attention to detail and excellent quality of work
- Great organizational skills
- Full Time - M-F 8am-5pm
- Competitive Salary
- 401K - with company contribution up to 6% of salary
- Attractive Health insurance plans – Blue Cross Blue Shield Care PPO, HMO or HSA
- Discounted Individual Vision and Dental Plans
- Casual Dress
- Holiday Pay
- PTO
- Company paid lunches, outings, and more
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Claim Manager - Mount Prospect, United States - American Freedom Insurance Company
Description
Job Description
Job DescriptionClaim Manager
Do you have experience managing a group of individuals in a fast-pace working environment? We have an outstanding opportunity for a Claim Manager to contribute in a fast paced, growing organization. American Freedom Insurance Company, a financially strong and rated "A+" Superior by A.M. Best (the most highly respected insurance rating organization) is seeking a responsible and hard working individual to join our Claim Department. We are a mid-sized, profitable and expanding nonstandard automobile insurance company doing business in Illinois, Indiana, Tennessee, Pennsylvania and Texas soon.
The position is located in Mount Prospect, IL.
Job Description
Qualifications:
The Position
For more information about American Freedom please visit our webpage -
Company DescriptionAmerican Freedom Insurance Company (AFIC) is a midsized, profitable, and expanding nonstandard automobile insurance company doing business in Illinois, Indiana, Pennsylvania, Tennessee and soon Texas. We are looking for a highly motivated sales driven individual to contribute in a fast paced, expanding organization. AFIC is an "A+" Superior rated financial organization.
