Claim Manager - Mount Prospect, United States - American Freedom Insurance Company

American Freedom Insurance Company
American Freedom Insurance Company
Verified Company
Mount Prospect, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Claim Manager


Do you have experience managing a group of individuals in a fast-pace working environment? We have an outstanding opportunity for a Claim Manager to contribute in a fast paced, growing organization.

American Freedom Insurance Company, a financially strong and rated "A+" Superior by A.M.

Best (the most highly respected insurance rating organization) is seeking a responsible and hard working individual to join our Claim Department.

We are a mid-sized, profitable and expanding nonstandard automobile insurance company doing business in Illinois, Indiana, Tennessee, Pennsylvania and Texas soon.

The position is located in Mount Prospect, IL.

  • Monitor, evaluate and manage claim staff, workflow, workload, and service levels to ensure effectiveness and efficiency within a claim team
  • Minimize or eliminate Department of Insurance regulatory complaints
  • Reduce loss costs by developing processes that ensure favorable claim settlements
  • Measure key performance indicators and hold individuals accountable for performance within their respective scope of responsibility
  • Oversee, train and provide guidance to claim adjusters to ensure they meet or exceed customer service objectives, comply with regulatory requirements and control claim costs
  • Hands on involvement in the evaluation, processing, and authorizing claims
  • Identify high priority cases and keep them on a close diary
  • Negotiate claims and reach positive claim resolutions promptly
  • Identify and evaluate process improvement opportunities to increase effectiveness and efficiency
  • Answer and respond to attorney, regulatory, producer and consumer inquiries
  • Ability to work with others and build relationships with claim staff, supervisors, and managers within the Claim Department
  • Maintain an effective and organized operation
  • Other duties as assigned

Qualifications:


  • Bachelor's degree or higher level of education
  • Non-Standard Automobile insurance experience a plus
  • Ability to expeditiously and accurately assess claim exposure and cost effectively settle automobile claims
  • Ability to evaluate insurance coverage issues
  • Knowledge of Illinois, Indiana, Pennsylvania, Tennessee and Texas claim practices a plus
  • Bilingual Spanish is a plus
  • Minimum 3 years of prior or similar work experience
  • Excellent customer service skills and the ability to identify potential fast track claims
  • Experience negotiating with outside attorneys or pro se litigants either professionally or personally
  • Proficiency with technology
  • Ability to work independently and collaboratively, as needed
  • Excellent oral and written communication skills
  • A responsible and conscientious nature
  • Superior coverage and liability analysis and confirmation skills
  • Problem solving aptitude
  • Attention to detail and excellent quality of work
  • Great organizational skills

The Position

  • Full Time
  • M-F 8am5pm
  • Competitive Salary
  • 401K with company contribution up to
    6% of salary
  • Attractive Health insurance plans
  • Blue Cross Blue Shield Care PPO, HMO or HSA
  • Discounted Individual Vision and Dental Plans
  • Casual Dress
  • Holiday Pay
  • PTO
  • Company paid lunches, outings, and more

Pay:
From $100,000.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No nights
  • Weekends as needed

Work setting:

  • Call center
  • Hybrid work
  • Office

Experience:

Non Standard Auto Claims: 4 years (required)
Claim Management: 2 years (required)


Language:


  • Spanish (preferred)

Work Location:
Hybrid remote in Mount Prospect, IL 60056
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