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Help Desk Analyst - Appleton, United States - TEKsystems
Description
2-3 years of experience minimum for mid-level role
We are currently seeking an experienced IT Help Desk Specialist with expertise in IT Service Desk and JD Edwards EnterpriseOne (E1) to join our team. The ideal candidate will have a proven track record of providing exceptional technical support and troubleshooting using an IT Service Management (ITSM) tool. This role requires strong communication skills, attention to detail, and the ability to prioritize and resolve technical issues efficiently.
Key Responsibilities:
Experience with Active Directory
Zebra printers
Troubleshoot collaboration connectivity issues
General hardware and software
Desktops/laptops – almost exclusively HP. HP exp would be helpful
Assist with imaging and deployment of PCs
Android devices, kronos, mobile device management
PDQ for pushing out updates
This team does escalate any of their higher level tickets, desktop and infrastructure needs to additional teams
8-5 M-F day/weekday shift
They have an on-call management shift that rotates weekly between the team members, but they get very minimal calls
Skills:
Help desk support, Help desk, Service desk, Troubleshooting, Customer service, Support, Ticketing system, Technical support, Windows 10, Active directory, Phone support, Password reset, Hardware, Remote support, Application support, Customer support, e1, jd edwards, cisco routers switches, cisco
Top Skills Details:
Help desk support,Help desk,Service desk,Troubleshooting,Customer service,Support,Ticketing system,Technical support,Windows 10,Active directory,Phone support,Password reset,Hardware,Remote support,Application support,Customer support
Qualifications:
• Proven experience working in an IT Help Desk or Technical Support role.
• Strong knowledge of JD Edwards EnterpriseOne (E1) and experience supporting E1 applications (preferred)
• Experience using ITSM tools to manage IT support tickets.
• Excellent troubleshooting skills and the ability to diagnose and resolve technical issues effectively.
• Familiarity with a wide range of hardware, software, and operating systems.
• Strong communication and interpersonal skills, with the ability to communicate technical information clearly and concisely to non-technical end-users.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
