- Engage with customer upon entering the clinic with direct eye contact and conversation
- Answer the phone promptly and with a smile
- Call to schedule new patients and re-visits to ensure prescribed frequency using cluster booking
- Send a request to insurance center for verification/authorization through G-drive Referral Status Spreadsheet
- Check patient in WebPT on arrival and collect patient payment
- Balance payment log with collections daily
- Schedule out the entire POC with the patient on their first visit or when a new script is provided
- Monitor auth board in G-Drive daily
- Go into the reception area with the new patient and explain all registration paperwork including patient liability
- Scan all registration information, script, cc of insurance card, and driver's license in patients' chart
- Support patients with billing questions
- Courtesy call IE patients the day before eval
- Communicate with referrals to collect script, demographic, and insurance information on patients
- Work tasks daily
- Send charts as requested to authorized recipients
- Inform therapists of schedule changes throughout the day
- Collect inventory of all supplies for the clinic weekly for ordering
- Run Missed Notes Report at list 2 times a week and give to therapist
- Review Delayed Claims Report every morning
- Complete the Daily Stat Grid to create weekly targets
- Maintain the % Prescribed Tracking Spreadsheet
- Complete the Marketing Tracking Spreadsheet daily
- Review and report to billing on monthly statement reviews
- Maintain grid sheets daily
- Monitor clinic for cleanliness and neatness continuously
- Always maintain a paperless goal and a neat workspace
- Always maintain HIPAA compliance
- Attend and participate in Training Camps and company events
- Highly Organized
- Friendly and interactive
- Punctual
- Flexible
- Dedicated
- An extensive orientation program.
- Paid Time Off (PTO).
- Health, Dental, and Vision insurance; Life insurance; Prescription coverage.
- A 401(k) retirement plan with company match.
- Short and Long Term Disability.
- Personal and Family Medical Leave.
-
transitions care coordinator
3 weeks ago
NHC Milan, TN , USA, United StatesTransitions Care Coordinator for NHC HomeCare Milan · The Transitions Care Coordinator serves to facilitate a seamless transition for patients transitioning from a facility to the Home care environment · Qualifications: · Required: · Current BSW, MSW, LPN or RN license in the st ...
-
Customer Care Coordinator
1 week ago
Dynamix Physical Therapy Milan, United StatesJob Position: · Customer Care Coordinator (CCC) · Reports to: · Operational Support Director · Full-time or Part-time: · Full-time · Job Description: · Create a "wow" experience for every customer daily. The goal of this position is to provide an exceptional customer exper ...
-
Transitions Care Coordinator
1 week ago
National Health Corporation Milan, United StatesJob Description · Job DescriptionTransitions Care Coordinator for NHC HomeCare Milan · The Transitions Care Coordinator serves to facilitate a seamless transition for patients transitioning from a facility to the Home care environment · Qualifications: · Required: · Current BSW ...
-
Customer Care Coordinator
2 weeks ago
Dynamix Physical Therapy Trenton, United StatesJob Position: Customer Care Coordinator (CCC) Reports to: Operational Support Director Full-time or Part-time: Full-time Job Description: Create a 'wow' experience for every customer daily. The goal of this position is to provide an exceptional customer experience through elite c ...
-
Customer Care Coordinator
3 weeks ago
Dynamix Physical Therapy Humboldt, United StatesThrough a relentless pursuit of excellence, Dynamix worked its way into becoming the physical therapy leader in West Tennessee. Since 2009, Dynamix has opened 15 clinics with plans to open more in the future. In 2019 and 2020, Dynamix was included on the prestigious Inc. 5000 lis ...
-
Customer Care Coordinator
2 weeks ago
Dynamix Physical Therapy Humboldt, United StatesThrough a relentless pursuit of excellence, Dynamix worked its way into becoming the physical therapy leader in West Tennessee. Since 2009, Dynamix has opened 15 clinics with plans to open more in the future. In 2019 and 2020, Dynamix was included on the prestigious Inc. 5000 lis ...
-
Customer Care Coordinator
3 weeks ago
Dynamix Physical Therapy Humboldt, United StatesThrough a relentless pursuit of excellence, Dynamix worked its way into becoming the physical therapy leader in West Tennessee. Since 2009, Dynamix has opened 15 clinics with plans to open more in the future. In 2019 and 2020, Dynamix was included on the prestigious Inc. 5000 lis ...
-
wound care coordinator
2 weeks ago
Encompass Health Corp. Jackson, TN , USA, United StatesWound Care Coordinator Career Opportunity · Recognized for your expertise in coordinating wound care · Are you a compassionate healthcare professional with a passion for wound care, eager to align your expertise with your personal values? Join us as a Wound Care Coordinator, wher ...
-
FPS Care Coordinator
1 week ago
Pathways Health and Community Support, LLC. Martin, TN, United States Full time· Family Preservation Care Coordinator · Are you searching for a way to use your compassion, knowledge and interpersonal skills? Camelot Care Centers, part of the national Pathways brand of mental health providers, offers mentoring, community based, crisis, and outpatient couns ...
-
FPS Care Coordinator I
1 week ago
Pathways Health and Community Support, LLC. Lexington, TN, United States Full time· About your role: · The Care Coordinator provides Camelot approved therapeutic interventions, case coordination and/or resource linkage to clients and other involved parties (i.e. family, DCS, Court personnel, non-relative supports, etc.) to affect identified needed changes wi ...
-
Home Care Service Coordinator
1 week ago
Addus Homecare Jackson, United StatesJob Description · Job DescriptionTo apply via text, text 4959 to · Position Summary: Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older p ...
-
Home Care Service Coordinator
1 week ago
Addus Homecare Jackson, United States Full timeTo apply via text, text 4959 to · Position Summary: · Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilit ...
-
Horizon Ventures Trezevant, United StatesTrezevant Employee: Housekeeping and Laundry (m/f/d) · Your Responsibilities · Individual meal provision for our residents · Assuming tasks in the laundry department · Your Profile · You are reliable and have a sense of order and hygiene · You enjoy working with older and care-de ...
-
Nurse Practitioner
5 days ago
Rhino Med Services Tigrett, United States Full timeDyersburg, TN Emergency Medicine Nurse Practitioner (NP) Locum Tenens · Rhino Medical is leading the charge seeking the best Tennessee licensed Nurse Practitioners (NPs) with Emergency Medicine experience available for ongoing locum tenens opportunities for our partner facility i ...
-
Nurse Practitioner
5 days ago
Rhino Med Services Crockett Mills, United States Full timeDyersburg, TN Emergency Medicine Nurse Practitioner (NP) Locum Tenens · Rhino Medical is leading the charge seeking the best Tennessee licensed Nurse Practitioners (NPs) with Emergency Medicine experience available for ongoing locum tenens opportunities for our partner facility i ...
-
LPN Patient Care Manager Assistant,
3 weeks ago
LHC Group Milan, United StatesJob DescriptionThe Home Health Patient Care Manager Assistant is responsible for assisting the Patient Care Manager in coordinating a team of staff to assure the continuity of high quality care to home health patients assigned to the team's area. This includes ensuring all team s ...
-
LPN Patient Care Manager Assistant,
3 weeks ago
LHC Group Milan, United StatesJob Description · The Home Health Patient Care Manager Assistant is responsible for assisting the Patient Care Manager in coordinating a team of staff to assure the continuity of high quality care to home health patients assigned to the team's area. This includes ensuring all te ...
-
LPN Patient Care Manager Assistant,
3 weeks ago
LHC New Milan, United StatesSummary · The Home Health Patient Care Manager Assistant is responsible for assisting the Patient Care Manager in coordinating a team of staff to assure the continuity of high quality care to home health patients assigned to the team's area. This includes ensuring all team staff ...
-
LPN Patient Care Manager Assistant,
3 weeks ago
LHC New Milan, United StatesSummaryThe Home Health Patient Care Manager Assistant is responsible for assisting the Patient Care Manager in coordinating a team of staff to assure the continuity of high quality care to home health patients assigned to the team's area. This includes ensuring all team staff are ...
-
LPN Pediatric Private Duty
3 weeks ago
Elk Valley Health Services, Inc. Milan, United StatesWe are hiring for a Pediatric Private Duty LPN in the Milan area to care for patients in their homes/ · Monday-Friday 6a-8a, 130p-830p or Monday-Friday 6a-3p. · Case Specific Enhanced Pay Rates are available with 6-12 shifts. · We offer FT/PT hours, flexible schedules, and wee ...
Customer Care Coordinator - Milan, United States - Dynamix Physical Therapy LLC
1 week ago
Description
Job Description
Job DescriptionJob Position:
Customer Care Coordinator (CCC)
Reports to:
Operational Support Director
Full-time or Part-time:
Full-time
Job Description:
Create a "wow" experience for every customer daily. The goal of this position is to provide an exceptional customer experience through elite customer service with professionalism and personalization. The person must be friendly, respectful, and interactive with customers, doctors, nurses, case workers, insurance representatives and billing agents. They will represent the Dynamix brand and assist the clinic by helping promote the Dynamix brand at all times.
Accountability:
Personality Traits
Dynamix Physical Therapy is an equal-opportunity employer.
We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.