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    Customer Care Coordinator - Milan, United States - Dynamix Physical Therapy

    Dynamix Physical Therapy
    Dynamix Physical Therapy Milan, United States

    22 hours ago

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    Description

    Job Position:
    Customer Care Coordinator (CCC)


    Reports to:
    Operational Support Director


    Full-time or Part-time:
    Full-time


    Job Description:
    Create a "wow" experience for every customer daily.

    The goal of this position is to provide an exceptional customer experience through elite customer service with professionalism and personalization.

    The person must be friendly, respectful, and interactive with customers, doctors, nurses, case workers, insurance representatives and billing agents. They will represent the Dynamix brand and assist the clinic by helping promote the Dynamix brand at all times.


    Accountability:
    Engage with customer upon entering the clinic with direct eye contact and conversation
    Answer the phone promptly and with a smile
    Call to schedule new patients and re-visits to ensure prescribed frequency using cluster booking
    Send a request to insurance center for verification/authorization through G-drive Referral Status Spreadsheet
    Check patient in WebPT on arrival and collect patient payment
    Balance payment log with collections daily
    Schedule out the entire POC with the patient on their first visit or when a new script is provided
    Monitor auth board in G-Drive daily
    Go into the reception area with the new patient and explain all registration paperwork including patient liability
    Scan all registration information, script, cc of insurance card, and driver's license in patients' chart
    Support patients with billing questions
    Courtesy call IE patients the day before eval
    Communicate with referrals to collect script, demographic, and insurance information on patients
    Work tasks daily
    Send charts as requested to authorized recipients
    Inform therapists of schedule changes throughout the day
    Collect inventory of all supplies for the clinic weekly for ordering
    Run Missed Notes Report at list 2 times a week and give to therapist
    Review Delayed Claims Report every morning
    Complete the Daily Stat Grid to create weekly targets
    Maintain the % Prescribed Tracking Spreadsheet
    Complete the Marketing Tracking Spreadsheet daily
    Review and report to billing on monthly statement reviews
    Maintain grid sheets daily
    Monitor clinic for cleanliness and neatness continuously
    Always maintain a paperless goal and a neat workspace
    Always maintain HIPAA compliance
    Attend and participate in Training Camps and company events
    Personality Traits Highly Organized
    Friendly and interactive
    Punctual
    Flexible
    Dedicated
    Dynamix Physical Therapy is an equal-opportunity employer.


    We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

    An extensive orientation program.
    Paid Time Off (PTO).
    Health, Dental, and Vision insurance; Life insurance; Prescription coverage.
    A 401(k) retirement plan with company match.
    Short and Long Term Disability.
    Personal and Family Medical Leave.
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