Customer Care Coordinator - Humboldt, United States - Dynamix Physical Therapy

Description

Through a relentless pursuit of excellence, Dynamix worked its way into becoming the physical therapy leader in West Tennessee. Since 2009, Dynamix has opened 15 clinics with plans to open more in the future. In 2019 and 2020, Dynamix was included on the prestigious Inc. 5000 list of fastest growing companies in the US. Dynamix has also finished in the top three for the Ascend National Practice of the Year award multiple times.

Core values and company culture set the tone for an elite work environment. All Dynamix team members are held to the highest ethical and performance standards. The high standards allow the company to offer clients a WOW experience.

As Dynamix moves forward, strategic and sustainable growth will further our mission to go beyond in being the bright spot in our customers day while pursuing excellence in healthcare and service.

Job Description:

Create a wow experience for every customer daily. The goal of this position is to provide an exceptional customer experience

through elite customer service with professionalism and personalization. The person in this position must be friendly, respectful, and

interactive with customers, doctors, nurses, case workers, insurance representatives and billing agents. They will always represent

the Dynamix brand and assist the clinic by helping promote the Dynamix brand.

Accountability:
Engage with customer upon entering clinic with direct eye contact and conversation
Answer phone promptly and with a smile
Schedule all patients and build WebPT chart with case information
Send request to insurance center for verification/initial authorization
Check patient into WebPT on arrival
Collect co-pay/co-ins on arrival and enter in WebPT
Balance payment log with collections daily for accuracy
Schedule out the entire POC with the patient on their first visit or when a new script is provided
Monitor auth board in G-Drive daily for continued treatment auths
Keep flow sheets updated with continued auth approvals or denials
Go into the reception area with new patient and explain all registration paperwork including patient liability
Scan all registration information, script, cc of insurance card and drivers license in patients chart
Support patients with billing questions
Call all scheduled IE patients to confirm arrival time the prior day
Communicate with referrals to collect script, demographic and insurance information on patients
Ensure POC is returned and signed by physician in a timely manner before uploading to e-docs
Pull Claim Delay report from WebPT Billing at least twice a week for action on delay
Work tasks daily
Print and mail charts as requested to authorized recipients
Inform therapists of schedule changes throughout the day
Collect inventory of all supplies for the clinic weekly for ordering
Run Missed Notes Report at list 2 times a week and give to therapist
Review and report to billing on monthly statement reviews
Monitor clinic for cleanliness and neatness continuously
Always maintain paperless goal and neat workspace
Always maintain HIPAA compliance
Attend and participate in Training Camps
Participate in company events

Personality Traits
Highly Organized
Friendly and interactive
Punctual
Flexible
Dedicated

Dynamix Physical Therapy is an equal opportunity employer. We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough orientation program.
• Paid Time Off (PTO).
• Health, Dental, and Vision insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with company match.
• Short and Long Term Disability.
• Personal and Family Medical Leave.