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    Call Center Agent - Memphis, United States - American Lebanese Syrian Associated Charities

    American Lebanese Syrian Associated Charities
    American Lebanese Syrian Associated Charities Memphis, United States

    2 weeks ago

    Default job background
    Description
    At ALSAC you do more than make a living; you make a difference.

    We like people who are different...because we're different, too. As one of the world's most iconic and respected nonprofits, we know what it's like to stand out. That's why we're looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.

    Job Description

    Responsible for aiding and service to donors through various channels (including but not limited to phone-calls can be inbound or outbound, email, chat, text, mail, and social media) on behalf of St. Jude Children's Research Hospital in support of the mission of saving children's lives. Lend support to VIP donors and various ALSAC fundraising initiatives which could include Honors & Memorials, Gift Planning, and/or international outreach efforts.

    Requirements:

    • Requires ability to understand general arithmetic

    • Speak and write in a clear and understandable manner for internal/external relations using multiple forms of communications (phone, email, chat, text, social media)

    • Understand difficult verbal or written instructions from donors and others

    • Understand customer service techniques

    • Understand database maintenance and word processing software

    • Familiarity with typing needed

    • Knowledge ordinarily acquired through attainment of high school diploma or GED and 2 years customer service or call center experience

    • May require both written and oral fluency in English and/or Spanish languages.

    Benefits & Perks
    The following Benefits & Perks apply toFull-Time Roles Only
    We're dedicated to ensuring children and their families have every opportunity to enjoy life's special moments. We're also committed to giving our staff excellent benefits so they can do the same.
    • Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
    • 401K Retirement Plan with 7% Employer Contribution
    • Exceptional Paid Time Off
    • Maternity / Paternity Leave
    • Infertility Treatment Program
    • Adoption Assistance
    • Education Assistance
    • Enterprise Learning and Development
    • And more
    ALSAC is an equal employment opportunity employer.

    ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.

    No Search Firms:

    ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
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