- Supervise staff of Patient Care Advocates in inbound/outbound call center
- Provide timely reporting, feedback, and information to support the training and development of Patient Care Advocate team
- Direct and seek enhancements to call center workflow on a daily basis
- Ensure that team maintains and keeps reasonable production as determined by management
- Develop and manage department schedule, time off requests, etc.
- Provide escalated resolution to customer service issues to ensure member satisfaction
- Serve as primary resource for Regional Managers of Provider Relations on comprehensive patient support and other enhanced services
- Participate in after hours on-call rotation with the management team
- Travel with the sales team to build relationships with healthcare providers, as needed
- Responsible for accurate data entry of incoming prescriptions
- Responsible for accurate selection of billing and shipping methods for incoming patient orders
- Provide customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
- Work with internal stakeholders to provide resolution to payment related issues on accounts/orders
- Manage orientation process and training new employees
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
- Past experience in a customer service related field
- Past experience in a call center environment
- 12-24 months experience as a pharmacy technician
- Preferred: Bachelors Degree in Business Adm. or Healthcare
- Drug test
- Initial and continuous exclusion and sanction/disciplinary monitoring
- Any and all additional eligibility requirements based on the specific position
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Patient Care Advocate Supervisor
Found in: Lensa US 4 C2 - 2 days ago
KPH Healthcare Services, Inc. Syracuse, United States**Overview** · **Job Summary:** Responsible for overseeing provision of enhanced specialty pharmacy services to patients in an inbound/outbound call center environment, including data entry of prescriptions, delivery scheduling, and management of the Patient Care Advocate team. · ...
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patient care advocate supervisor
Found in: Careerbuilder One Red US C2 - 3 days ago
KPH Healthcare Services, Inc. Syracuse, NY , USA, United States**Overview** · **Job Summary:** Responsible for overseeing provision of enhanced specialty pharmacy services to patients in an inbound/outbound call center environment, including data entry of prescriptions, delivery scheduling, and management of the Patient Care Advocate team. · ...
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Found in: Lensa US 4 C2 - 6 days ago
KPH Healthcare Services, Inc. Syracuse, United States**Overview** · **Job Summary:** Responsible for overseeing provision of enhanced specialty pharmacy services to patients in an inbound/outbound call center environment, including data entry of prescriptions, delivery scheduling, and management of the Patient Care Advocate team. · ...
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Equitable Services Syracuse, United StatesEntry Level Branch Controls Manager H ) · **Primary Location** : UNITED STATES-NY-Syracuse · **Other Locations** : UNITED STATES-NY-BUFFALO, UNITED STATES-NY-Albany, UNITED STATES-NY-Rochester · **Organization** : Equitable · **Schedule** : Full-time · **Description** · At Equita ...
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StateJobsNY Syracuse, United StatesCOMPETITIVE MINIMUM QUALIFICATIONS · The selected candidate must be reachable on the eligible list for this title and location under Civil Service Law, Rules and Regulations. · OR · The selected candidate must be eligible for a 70.1 transfer under Civil Service Law, Rules and ...
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New York State Civil Service Syracuse, United StatesNY HELP Yes · Agency Taxation & Finance, State · Title Auditor Trainee 1 (Tax) (NY HELPS) · Occupational Category Financial, Accounting, Auditing · Salary Grade 14 · Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) · Salary Range From $52198 to $66634 Annually ...
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UNC Health Care Systems Rocky Mount, NC , USA, United States· Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. · Summary: · Provides competent clinical nursing care consistent with professional standards. Reporting and ac ...
Patient Care Advocate Supervisor - Syracuse, United States - Noble Corporation
Description
Overview:
Job Summary: Responsible for overseeing provision of enhanced specialty pharmacy services to patients in an inbound/outbound call center environment, including data entry of prescriptions, delivery scheduling, and management of the Patient Care Advocate team.
Responsibilities:Job Duties:
Experience:
Education Requirements:
Special Conditions of Employment:
Compensation:
$58, ,211.84 per year.
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.
