Patient Care Advocate Supervisor - Syracuse, United States - KPH Healthcare Services, Inc.

Description

Overview

Job Summary: Responsible for overseeing provision of enhanced specialty pharmacy services to patients in an inbound/outbound call center environment, including data entry of prescriptions, delivery scheduling, and management of the Patient Care Advocate team.

Responsibilities

Job Duties:

• Supervise staff of Patient Care Advocates in inbound/outbound call center
• Provide timely reporting, feedback, and information to support the training and development of Patient Care Advocate team
• Direct and seek enhancements to call center workflow on a daily basis
• Ensure that team maintains and keeps reasonable production as determined by management
• Develop and manage department schedule, time off requests, etc.
• Provide escalated resolution to customer service issues to ensure member satisfaction
• Serve as primary resource for Regional Managers of Provider Relations on comprehensive patient support and other enhanced services
• Participate in after hours on-call rotation with the management team
• Travel with the sales team to build relationships with healthcare providers, as needed
• Responsible for accurate data entry of incoming prescriptions
• Responsible for accurate selection of billing and shipping methods for incoming patient orders
• Provide customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
• Work with internal stakeholders to provide resolution to payment related issues on accounts/orders
• Manage orientation process and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

Experience:

• Past experience in a customer service related field
• Past experience in a call center environment

months experience as a pharmacy technician


Education Requirements:

• Preferred:

Bachelor's Degree in Business Adm. or Healthcare


Special Conditions of Employment:

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Compensation:
$58, ,211.84 per year.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc.

is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

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Job Locations _US-NY-Syracuse_

Posted Date _1 week ago_ _(4/20/2024 7:18 PM)_

_Requisition ID_ _ _

_\# of Openings_ _1_

_Category_ _Pharmacy_


_Location :
Location_ _US-NY-Syracuse_