Senior Implementation Services Associate - Remote, United States - LogicGate

Description

LogicGate was founded with a rebellious spirit and lofty objective: to build a modern risk management platform that helps our customers grow by transforming business risks into opportunities. Since our founding in 2015, we've secured more than $156M in four funding series to help us grow into the company we are today, but we're not done yet. LogicGate continues to push to lead the GRC category with our flexible and no-code risk management solution.

We are an outcomes-first company. Our success comes from our high-performing teams, so we give you flexibility to work from where you are. You'll have the option to be fully remote, work from our headquarters in Chicago, or hybrid, unless the role has specific requirements.

Risk is a team sport, and the strongest teams are made up of diverse talent. We've worked hard to create an environment where everyone feels safe bringing their most authentic self to work. We are committed to fostering and maintaining an inclusive work environment where all employees' views and backgrounds are celebrated, their thoughts matter and everyone feels safe to bring their authentic selves to work.

Our Company core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar guide everything we do - with our customers, our employees, and all we interact with.

We are proud to have been included as a top workplace by Built In, Crain's Chicago Business, and the Chicago Tribune.

About the role

We are seeking an energetic Sr. Implementation Services Associate and has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer implementation and adoption.

Remote, but must be willing to work in (Eastern Time Zone)

How you'll spend your time:

• Assist new customer on boardings and additional implementations for assigned accounts end-to-end, including kickoff, process design, build, training, and rollout
• Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process
• Support project management efforts for all assigned implementations, focusing on time-to-value for our customers
• Consult with the customer to deliver the appropriate implementation experience based on each customer's maturity:
  • Deploy our out-of-the-box applications
  • Utilize our application templates as an accelerator to get customers up-and-running quickly, applying configuration changes as needed
  • Configure highly customized use cases on Risk Cloud based on unique customer requirements
• Provide subject-matter expertise and Risk Cloud product advice to help our customers design and build their Risk Cloud applications as effectively as possible
• Listen intently to customer pain points and connect their needs to Risk Cloud product features, with a heavy focus on value creation
• Become an expert user on the Risk Cloud platform and effectively speak about the product and our out-of-the-box content and resources, both within LogicGate and externally facing
• Collaborate cross-functionally with other LogicGate teams throughout the customer journey
  • Work with the Sales and Solution Engineering teams as needed to assist with implementation scoping and expectation setting, as well as to ensure a smooth handoff from pre-sale to post-sale
  • Engage with Integration Services team to assist with gathering requirements to build custom Risk Cloud integrations, when applicable
  • Partner with the Professional Services, Customer Success, and Relationship Management teams to ensure a smooth handoff of the customer experience from onboarding and implementation to ongoing partnership
  • Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap
• Conduct highly effective meetings with customers over web conference

We get excited about you if you have:

• Bachelor's Degree
• 3-5 Years experience in management consulting / risk advisory
• Must be willing to work Eastern time zone hours
• Experience in GRC, risk management, compliance, or audit, preferred
• Experience with cybersecurity and/or risk management frameworks such as NIST and ISO27001, preferred
• Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
• Great people skills – ability to quickly understand your audience and tailor the right message to them
• Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are critical
• A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help

The anticipated base salary range for the role is $71,000 to $87,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Total Rewards

Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity, and health and wellness benefits, we are proud to offer generous PTO, 12 Annual Company Holidays, Summer and Winter Fridays, and Health Days, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, our internal Mentorship Program, and access to an annual learning & development program

Our Culture

DEIB is a priority for us at LogicGate - it is at the foundation of all of our core People programs, activities, and business practices. We encourage everyone to join one of our Employee Resource Groups (Women in LogicGate, ) to participate in and contribute to conversations that foster a culture of belonging.

LogicGate also believes strongly in giving back to the communities in which we live and work. We support our teams through this by offering volunteer hours as well as Company-wide charitable activities supporting organizations aligned with our Company Core Values.

Learn more about our culture here.

Excited about LogicGate but not familiar with GRC? That's ok — a lot of us weren't familiar with GRC when we started, too. Unless the job description specifically requires previous GRC familiarity, here's what you need to know:

• GRC stands for Governance, Risk, and Compliance
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.
• GRC is a huge market and growing fast. It's a $35 billion industry today and is predicted to grow to $64 billion by 2025. A lot of opportunity

At LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer competitive, inclusive, and comprehensive total rewards packages.

LogicGate has an outcomes-first culture that provides a variety of benefits and perks that enable our teams to thrive, both inside and outside of the workplace. These include competitive variable plans, equity grants, paid time-off, ongoing learning and development opportunities, paid parental leave, 401k matching, health, vision, and dental insurance, and accident and life insurance.