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    Front Desk Supervisor - Orlando, United States - Stanford Hotel Group

    Stanford Hotel Group
    Stanford Hotel Group Orlando, United States

    1 month ago

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    Description

    Front Desk Supervisor

    Job Category*:

    • Front Office

    Requisition Number*:

    • FRONT05021
    Showing 1 location


    Job Details

    Description
    Greet and welcome all guests approaching the Front Desk in accordance with Marriott Hotel standards.

    • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
    • Follow all cash handling and credit policies.
    • Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
    • Be able to complete a bucket check, room rate verification report, and housekeeping report.
    • Balance and prepare individual paperwork for closing of shift according to hotel standards.
    • Have knowledge of emergency procedures and assist as needed.

    Qualifications

    Skills

    Required

    Problem Solving

    *Intermediate


    Employee Relations

    *Intermediate


    Critical Thinking

    *Intermediate


    Behaviors

    Required

    Leader*:

    • Inspires teammates to follow them

    :

    Motivations

    :

    Education

    Required
    Associates or better in Hospitality Management.

    Experience

    Required

    3 years: Hotel Front Desk Experience

    Licenses & Certifications

    #J-18808-Ljbffr

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