Territory Support Specialist - Grove City, United States - Health Care Logistics, Inc.

Health Care Logistics, Inc. Grove City, United States

3 weeks ago

Description

Job Description

Position Title: Territory Support Specialist

Department: Sales

Reports To: Sales Manager

Classification: Non-Exempt

Workdays: Monday - Friday

Work Schedule: 8:00 am - 4:30 pm

This is an in-office position located in Grove City or Circleville, Ohio.

Join our team and have a successful growing career with Health Care Logistics

We have a casual and fun work environment with the necessary tools and resources to help you build success and growth within the company. HCL offers competitive compensation, including a base salary and incentive structure, as well as opportunities for professional growth and development with a tiered Customer Service Representative (CSR) progression model. If you are a driven individual with a passion for customer service and building strong customer relationships, we would love to hear from you Excellent work life balance - never take work home with you

Primary Function

The Territory Support Specialist (TSS) is responsible for supporting assigned sales territories. The TSS will support assigned territories with calling customers, prospects and leads in their specialized market to grow the customer base, while also selling and suggesting products to customers. The TSS is also responsible for receiving, processing, and recording customer's orders, while interacting with company team members who support the ordering, delivery, and billing process.

Responsible for taking inbound calls and making outbound calls related to market product sales, current orders or quotes and find solutions for customers in assigned territories when appropriate supports Account Managers when they are out of the office. (i.e. email, voice mail, etc.)
Execute follow-up on orders and backorders. This will also include follow up on Sample items sent out in the event the Account Manager is traveling. Supports Account Manager and assigned territory by growing contacts in other departments
Site visits and trade shows, on occasion or as needed.
Receives customer calls, faxes, and emails and provides quotes and/or information about products & services, processes concerns/problems, and enters orders using company software & generates reports as needed.
Opens accounts for customers by creating new records in database, along with maintaining the integrity of our customer database. (i.e. account, ship to and contact clean-up)
Tracks the disposition of customer deliveries and next day air orders as needed.
Records special dispositions and notes related to customer's situation when appropriate
Independently cross and up-sells to all customers as well as introducing top product lines when appropriate
Provides the customers with the opportunity to receive a sample promotional product or evaluation order and follow-up in a timely manner to close sale
Troubleshoots work-related problems by sharing new ideas with other team members and supervisors and takes ownership of departmental success
Refers customer requests for refunds, exchanges, and adjustments to their accounts to Returns Department
Provides customer with estimate of shipping costs when requested
Attends new and existing computer, customer process training, products training, and team meetings
Works safely to prevent on-the-job injuries by following ergonomic guidelines (adhere to company safety policies)
Actively contribute to maintaining a strong team and positive work environment
Maintain regular and predictable attendance.
Perform other duties as requested.

Requirements

High school diploma or equivalent
Experience in a consultative selling or equivalent environment is preferred
Foundational skill levels of reading for information, applied mathematics, locating information
Possesses finger dexterity/spelling skills necessary to perform data entry at acceptable productive rate
Maintains a high level of accuracy
Ability to work effectively with company staff and customers
Strong verbal and written skills
Ability to work independently and manage work tasks effectively, as well as working effectively with team members
Maintain satisfactory attendance and punctuality
Thorough knowledge of Windows, order processing and internet software
Maintain a satisfactory level of inbound and outbound calls

Benefits Program

Our benefits are incredible

We offer a benefits package that includes:

6 Paid Holidays
Full-time benefits 1stof the month after 60 days of employment.
Medical Insurance: We offer two medical plan options with low deductibles. Save more on premiums by qualifying for wellness rates
Dental Insurance
Prescription Drug Program with low copays
VSP Vision Insurance
Flexible Spending Accounts
Paid time off - 7 vacation days and 8 personal days starting at your first full year of service (Prorated hours are given after 1stof the month after 60 days of employment)
401(k) Retirement including 4% company match
Company Paid Life Insurance
Voluntary Life Insurance available for you, your spouse, and your children
Company Paid Short and Long-Term Disability Insurances
Extensive Bereavement Leave Policy
Employee Assistance Programs
Rainy Day Savings Program

Auction Support Specialist

2 weeks ago

Cox Enterprises Grove City, United States Part time

**Primary Location:** 3905 Jackson Pike , Grove City , OH , US **Auction Support Specialist (Part Time)** · VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR ME ...
Behavioral Support Specialist

3 weeks ago

InsideHigherEd Columbus, United States Administrative Jobs ,

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr- If you have questions while submitting an application, please review these frequently asked questions. · Current Employees and Students:If you are currently employed or e ...
IT support specialist

2 weeks ago

S R INTERNATIONAL INC Columbus, United States

Job Description · Job Description · Requirement Description: · ** Will be required to be full time onsite (5 days a week) at 1980 West Broad St, Columbus. · The candidate will be supporting The Ohio Department of Transportations (ODOT) Asset Management Team. · This position will ...
Academic Support Specialist

3 weeks ago

StrongMind Columbus, United States

** Academic Support Specialist** · **Job Category****:** Special Education **Requisition Number****:** ACADE001684 Showing 1 location **Job Details** · **Description** · Valor Academy of Ohio is a tuition free public community school (grades 6-8) thats founded by trailblazers ...
Operations Support Specialist

6 hours ago

Cass Information Systems Columbus, United States

** Operations Support Specialist** · **Job Category****:** Administrative/Support **Requisition Number****:** OPERA001376 Showing 1 location **Job Details** · **Description** · The Operations Support Specialist provides leadership by monitoring, evaluating, and suggesting impr ...
Clinical Support Specialist

1 week ago

Ohio ENT & Allergy Physicians Columbus, United States

: Summary of Duties: The primary function of Clinical Support Specialist is to provide premier customer service to the patient, physician and clinical staff by obtaining authorizations for CT pre-certifications. This position will provide excellent patient support through resolvi ...
Application Support Specialist

4 weeks ago

Stafford Technology Columbus, United States

*Summary:* · We are looking for a skilled Application Support Specialist to provide fast and effective support to our Transportation end-users. As an Application Support Specialist, you will be required to respond to support requests in person and over the phone, assess and diagn ...
Client Support Specialist

3 weeks ago

Surge Staffing Columbus, United States

Job Title: Client Support Specialist · Location: Surge Staffing Headquarters · Position Type: Full-time - On-Site · Summary · The Client Support Specialist is responsible for supporting all branches with clients utilizing a VMS. They will also establish and maintain relationships ...
Desktop & Education Support Specialist

1 week ago

InsideHigherEd Columbus, United States Administrative Jobs ,

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr- If you have questions while submitting an application, please review these frequently asked questions. · Current Employees and Students:If you are currently employed or e ...
Network Support Specialist

3 weeks ago

Complete Staffing Solutions Franklin, United States

Job Description · Job DescriptionNetwork Support Specialist · Franklin, MA · $50-55k · Busy Manufacturing company looking to add to their network / server tech support team. This is a direct hire role, full-time hours, starting salary ranging from $50-55k. · RESPONSIBILITIES: · P ...
Systems & Support Specialist

2 weeks ago

Dawson Columbus, United States

Job Description · Job DescriptionSystems & Support SpecialistTrade/Non-Profit Organization$50,000k-$55,000k, Permanent OpportunityMonday-Friday, Flexible Schedules AvailableColumbus, Ohio What the position offers: Opportunity to work for a small close-knit team · Flexible hybrid ...
Peer Support Specialist

6 hours ago

Pinnacle Treatment Centers Columbus, United States

** Peer Support Specialist** · **Job Category****:** Clinical **Requisition Number****:** PEERS007066 Showing 1 location **Job Details** · **Description** · **We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.** · Pin ...
Customer Support Specialist

6 days ago

Seamless Columbus, United States

Job Description · Job DescriptionThe Opportunity:As a Customer Support Specialist at Seamless.AI, you will manage tier 1 related cases from our clients via phone and email. · Our platform provides sales and marketing professionals with real-time contact data using our search engi ...
Learning Support Specialist II

1 day ago

InsideHigherEd Columbus, United States Administrative Jobs ,

Compensation Type: HourlyCompensation: $18.00Job SummaryThe Learning Support Specialist II (LSS2) performs the duties of a professional tutor. The LSS2 will tutor in-person and is expected to work with students, either one-on-one or in small groups to help them attain a deeper an ...
Learning Support Specialist II

5 days ago

Columbus State Community College Columbus, United States

Compensation Type: Hourly · Compensation: $18.00 · Job Summary · The Learning Support Specialist 2 (LSS2) performs the duties of a professional tutor. The LSS2 will tutor in-person and is expected to work with students, either one-on-one or in small groups to help them attain ...
Technical Support Specialist

10 hours ago

Stellar Professionals Columbus, United States

Job Description · Job Description REMOTE - Technical Support Specialist · Applicant must have 12 years of experience with the following: · Experience in using Microsoft Azure 3 years · Azure Technologies (e.g. Azure function, Azure Batch/Web Jobs) -- 3 years · Azure DevOps -- 3 ...
IT Support Specialist-Overnight

4 days ago

Expedient Columbus, United States

**Expedient** · **IT Support Specialist-Overnight (F)** · **Operations Support Center - Columbus, OH - Full Time** · Expedient is a provider of multi-cloud platforms, hosting and security and data center infrastructure as a service (IaaS) solutions. We are a CRN Top 100 Data C ...
IT Support Specialist II

6 hours ago

Sedgwick Columbus, United States

Cookie Notice · **IT Support Specialist II** · Columbus, OH IT Support Specialist II Wanted · **Location:** Columbus, OH · Voted Top Places to Work multiple times by Columbus CEO, Sedgwick Technology Solutions (STS) has been delivering technology solutions that drive results ...
Product Support Specialist

3 weeks ago

FloQast Columbus, United States

**Product Support Specialist** · Columbus, Ohio / Customer Success Product Support / Full-time FloQast is fanatic about the success of our clients, and the Product Support team owns several internal and external initiatives that deliver on our promise to put customers first. As ...
Administrative Support Specialist

3 weeks ago

Ayer Shirley School District Columbus, United States

TITLE: Administrative Support Specialist - Operations · JOB STATUS: FLSA Overtime Eligible · REPORTS TO: Chief Operating Officer · DEPARTMENT: Business Operations · PAY RANGE: Five (5) · POSITION SUMMARY: To assist and relieve administrative supervisor(s) of paper work and impedi ...