Support Specialist - Montgomery, AL, United States - SPECTRUM

SPECTRUM Montgomery, AL, United States

2 weeks ago

Description

Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices.

We are transforming the next era of connectivity and entertainment experiences.

The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist.

We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

As a Desktop Support Specialist you will provide basic to intermediate desktop support on a variety of issues through identification, research, and resolution of technical problems.

Manage assigned helpdesk tickets and phone calls using best practices, excellent communication skills and IT department procedures for technical support.

Review and complete assigned tickets within established Service Level Agreement (SLA). Promote excellent customer relations in every customer transaction, contact and communication.
Desktop support experience – 3+ years
College technical school degree or equivalent work experience

Technical understanding of the Internet, URLs, and email with common enterprise infrastructure protocols and services including LAN/WAN, Active Directory, DNS, DHCP, VPN, networking and Voice over IP Proficiency with using Windows 10, Mac OSX, and Apple iOS, and Android mobile operating systems Telecommunications principles.

Usage of MECM (SCCM) and Cherwell Ticketing, Symantec Antivirus, SEP, and VIP software. At least A+ or Net+ or one higher technical certification.
Ability to read, write and speak the English language
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Travel Ability:
Office environment. Travel may be required to remote area locations as required
Full time
CompTIA A+
Computer Science or MIS Technical Certification

Innovative Tools & Tech:
Work with high-performing software and applications on the forefront of the digital telecommunications industry.

That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

EOE, including disability/vets.

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